Product Manager, Serviceability

Intuitive Surgical seeks a Product Manager for Serviceability to lead design-for-serviceability strategy and define service user requirements for medical devices. The role involves cross-functional collaboration to prioritize serviceability improvements, develop business cases, and support both current and new product development in the Global Services organization.

Responsibilities

• Develop and manage design-for-serviceability strategy and service user requirements for new and sustaining product development
• Create business cases demonstrating desirability, viability, feasibility, and ROI for serviceability improvements
• Partner cross-functionally with Services, Product Management, Engineering, and Global Services teams to inform design decisions
• Build serviceability roadmaps and maintain formal service user requirements documentation aligned to product timelines
• Gather customer and service feedback through field activities, research, and stakeholder engagement to identify improvement opportunities

Requirements

• Minimum 5 years in medical device, biomedical engineering, field service, product management, or quality engineering
• Experience with product management, continuous improvement, Lean/Six Sigma, or equivalent methodologies
• Demonstrated ability to build business cases using qualitative and quantitative data
• Experience gathering and analyzing voice of customer and voice of service feedback
• Cross-functional team leadership experience implementing and launching key initiatives
• Bachelor's degree in a related field; MBA preferred
• Advanced presentation and communication skills for director/VP-level audiences