Loan Assumption Supervisor

Role Description

The Loan Assumption Supervisor is responsible for leading, coaching, and managing a team of Loan Assumption Processors handling both Non-Credit Qualifying (NCQ/Simple) and Credit Qualifying (CQ) assumption files. This role bridges the gap between front-line processing and operations management — ensuring pipeline health, SLA adherence, investor compliance, and team performance across a high-volume servicing environment. The Supervisor serves as the first escalation point for processors, a quality control checkpoint, and a driving force behind the team's industry-leading cycle times and pull-through rates.

Qualifications

• Bachelor’s Degree from a Four (4) year College or University.
• 5+ years of mortgage assumption or mortgage servicing experience, including 1–2 years in a lead or supervisory capacity.
• Deep working knowledge of FHA, VA, Fannie Mae, and Freddie Mac assumption guidelines.
• Demonstrated ability to manage and develop high-performing teams in a fast-paced environment.
• Proficiency in LOS and pipeline management.
• Strong analytical and problem-solving skills with ability to manage escalations and exceptions decisively.
• Excellent verbal and written communication skills for both internal leadership and borrower-escalation scenarios.
• Proven track record of SLA adherence and metric-driven performance management.

Requirements

• Prior experience with RON platforms and digital closing workflows (preferred).
• Familiarity with TRID compliance and CD issuance requirements across assumption types (preferred).
• Experience in a blended NCQ/CQ processing environment (preferred).
• Background in mortgage servicing or post-close operations (preferred).

Benefits

• Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
• Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.

Other Job Duties and Responsibilities

• Performs other related duties as assigned.

Supervisory Responsibilities

• This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.