Wellness Studio Assistant General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

What Were Looking For

The ideal Assistant General Manager is a polished operations leader who thrives on balancing high standards with genuine support for their team. You lead by exampleserving as the gold standard for client interactions, product expertise, and operational consistency. As a people developer, you enjoy mentoring and empowering others, turning every coaching conversation into an opportunity for growth.

You are a systems thinker who thrives on creating smooth workflows, ensuring the team understands not just the 'what' but the 'why.' And as a relationship builder, you treat membership retention as cultivating long-term trust, remembering client preferences and addressing concerns before they arise.

This role is about elevating team performance while ensuring the studio delivers an exceptional client experience every day.

About Restore Hyper Wellness
Restore Hyper Wellness is the award-winning creator of Hyper Wellnessa revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love.

Take a Tour of a Restore Hyper Wellness Store
Video Link:

Role Overview
As an Assistant General Manager, youll support the General Manager in driving overall studio success. Youll take ownership of training, operations, and client experience while motivating the team to achieve excellence. This role balances leadership, sales support, and hands-on operations, creating a culture that consistently delivers five-star service.

Compensation listed: Range includes hourly rate PLUS variable comp (bonus etc). Hourly rate is $23. Bonus is based on studio performance.

Responsibilities
People Management

• Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level.
• Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Assist in the management of disciplinary actions involving all Restore employees.
• Provide in-the-moment feedback and coaching to your team when necessary.
• Oversee the onboarding and training of all new non-medical employees.
• Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.

Operations Management

• Ensure all opening and closing procedures are followed, stepping in to complete as needed.
• Maintain a safe, clean and secure environment for all guests and employees.
• Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
• Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
• Serve as an expert on Restore products and services.
• Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
• Work collaboratively with the General Manager and Lead Nurse to improve the stores overall effectiveness and efficiency.
• Lead on the floor and embody Restores core values.
• Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately.
• Make timely and effective decisions regarding customer service issues.
• Work a minimum of one weekend day per week.
• Support the General Manager to ensure all company-wide initiatives are executed in your store.
• Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.

Sales & Marketing

• Check-in with Restore members regularly to ensure theyre achieving their health and wellness goals.
• Deliver individual sales goals and motivate your team to reach their targets.
• Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
• Manage declined auto-pays and follow up on expiring credit cards.
• Follow up on missed appointments.
• Process freezes/terminations in a timely manner and send email communication to members.
• Assist the General Manager with store marketing and community outreach.
• Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.
• Assist the General Manager in planning and leading monthly team meetings.
• Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
• Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager.

Company Culture

• Represent the brand by embodying Restores core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Qualifications

• Youve obtained an undergraduate degree or higher.
• You love the sales process and have a proven track record of B2B sales.
• You have at least one to three years of management experience.
• Youre passionate about fitness, athletic achievement, and general health and wellness.
• Your verbal and written communication skills are on point.
• Youre a numbers person and can deliver action plans based on key metrics.
• You embrace a supportive leadership role and are also a strong team player.
• Youre driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
• You get joy and fulfillment from helping people feel better and live healthier lifestyles.
• You place importance on ethics and integrity and exhibit this every day.

** We are a wellness retail establishment that is open 7 days a week (until 7:00 pm on weekdays) Please do not apply if you are unable to work until 7/7:30 pm a few nights a week as well as one weekend day per week (we close at 5:00 pm on weekends).

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment should be directed to the franchisee of this location and not to Restore Corporate. Westlake Wellness, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Join us on our mission to help people feel better so they can do more of what they love.