Assistant Manager / Assistant General Manager

Assistant Manager / Assistant General Manager

Are you someone who leads intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to become an Assistant Manager / Assistant General Manager!

Milk + honey is a thriving collection of day spas, salons, and medSPAs, dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our core values- kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high-quality self-care services. From luxurious spa and medSPA treatments to expert salon services, our team is passionate about delivering exceptional experiences that nourish the body and mind. Join us in our mission to help people relax and feel good; provide a place where guests can escape, nourish their wellbeing, and satisfy their self-care.

Our Assistant Managers / Assistant General Manager are known as our people managers and provider experience leaders. This role is responsible for hiring, onboarding, provider schedules and delivering provider reviews. Our Assistant Managers / Assistant General Manager own coordination of in location training in partnership with our Department Heads and Brand Trainers. This role is also responsible for hosting quarterly department meetings and ensuring these are productive and action is followed up with afterwards.

Essential Duties and Responsibilities:

Business Acumen:

• Support revenue growth through strategic scheduling and upholding a high quality of service for our guest
• Support financial budgets and control expenses as it relates to cost of wages compared to revenue
• Educate team on strategies to ensure provider utilization remains at 70% or better
• Track and coach to key metrics that relate to guest retention and engagement: retail to service ratio, rebooking rates, guest retention

Team Leadership and Development:

• Overseeing, managing and growth of location providers:
• Develop and coach Department Heads and Brand Trainers in areas of responsibility
• Leverage feedback from Listen 360 to coach providers in areas of success and opportunities
• Partner with Training + Education Manager to ensure monthly/ quarterly trainings are in place for all spa departments
• Conduct monthly and annual performance reviews for all location providers
• Ensure Customer Journey/ Service Cycle is being followed by each team member to build guest retention and satisfaction
• Builds relationships naturally, embraces milk and honey core values, provides excellent experiences
• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
• Promote a culture of coaching and continuous feedback

Talent Management:

• Own process for hiring and onboarding location provider team members
• Partner with Department Heads and Brand Trainers to ensure an individual development plans are outlined for all new bees for the first 90 day
• Support engagement and strong employee retention
• Partner with GM to achieve monthly hiring target
• Ensure hiring and onboarding on new talent is timely per standard
• Fostering a positive work environment, offering professional development opportunities, and maintaining open communication to ensure high employee engagement and satisfaction in partnership with the Training + Education Manager
• Uphold milk + honey policies in partnership with GM
• Measured through eSAT, pulse survey, and retention results

Employee Relations:

• Foster a positive and inclusive work environment, addressing employee concerns, and ensuring compliance with labor laws
• Strong communicator able to set clear objectives to create an environment of accountability
• Highly motivational; positive and inclusive people leader

Milk + honey offers the following benefits:

• Affordable Health, Dental and Vision plans after 30 days of employment
• Paid Time Off upon hire
• Matching 401k Plan
• Company Paid Basic Life/AD&D
• Internal growth + mobility
• m+h Monthly Spa Credit
• Generous Discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
• Training Opportunities and Continuing Education
• Gold's Gym Discount
• Parental Leave Program
• Paid Volunteer Time Off Opportunities

Why You'll Love it Here:

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.
• Celebrate Inclusiveness: Join a diverse team where everyone's unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

Milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

• Must be able to sustain reasonable physical activity for the duration of a scheduled shift inclusive of being able to stand, bend, and perform treatments for extended periods of time.
• Have a fundamental understanding of all of the systems and programs that are essential to the leadership team of the location
• Resilient leader able to thrive in a dynamic, constantly evolving environment
• Be available on an on-call basis for protocol and system questions from our team
• Demonstrate the ability to multitask in a high-pressure environment
• Passion for milk + honey and ability to personify milk + honey's core values in every interaction with clients and coworkers
• Strong understanding of strategic scheduling and a history of delivering on financial results
• Proven record of developing great talent
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the business including nights, weekends, and holidays

*NOTE:

• Assistant Managers have less than 3 years of luxury spa, luxury hospitality, or retail people leadership experience
• Assistant General Managers have 3+ years of luxury spa, luxury hospitality, or retail people leadership experience