Technical Support Specialist (Durham/Raleigh North Carolina)

Overview The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures. The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance. This person must be able to work independently and with limited supervision. They are also responsible for gathering information and feedback from end users regarding product performance and quality issues. This information is then communicated back to engineering and other departments as necessary. The TSS serves as the liaison between the customer, sales representatives, service department and manufacturing. Responsibilities Provide clinical training to customers on all CareFusion products within scope of practice, including product operations, maintenance and safety guidelines. Conduct installation and clinical training at customer sites. Assist with new product evaluations and trials. Communicate customer complaints and issues to appropriate internal departments. Gather data and feedback from end‑users regarding product performance and quality issues. Prepare reports detailing feedback received from customers. Provide follow‑up with customers to ensure satisfactory resolution of problems/issues. Work closely with customer success and field service to ensure customer needs are met. Maintain current knowledge of products, features and competitive advantages. Optimally apply training resources (e.g., CRM system, web‑based training programs) to ensure proficiency in all aspects of training. Required Qualifications Bachelor’s degree preferred or minimum of three years call center experience. Desired Skills and Experience Experience working directly with customers and health care professionals. Excellent interpersonal skills. Strong written and verbal communication skills. Demonstrated computer literacy including Microsoft Office Suite. Primary Work Location: USA, NC – Durham – Roche Drive. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. #J-18808-Ljbffr