Repairs Manager

Job Description

Job Description

Position OverviewThe Repairs Manager will be joining colleagues dedicated to the organization's mission and an environment where teamwork thrives. The Repairs Manager (RM) is responsible for managing Habitat's Repair Program. These repairs are performed by the Repairs Staff, volunteers, and/or paid contractors; therefore, the ability to work effectively with a diverse group of individuals is required. The RM will interact with volunteers, Habitat partner families, inspectors, and subcontractors. On some projects, the RM will lead crews of various ages and skill sets. The RM will also be responsible for budgeting for the program, managing the grants that fund the program, and most of the assessments for potential projects.Responsibilities and DutiesOversees operations of Repairs programs (Comprehensive Repair, Home Preservation, HELP)Create a Budget for the Program on a yearly basis and work with the RC to maintain the budget and report the progress to the VP of Construction.Assign projects to grants that have been secure and assist other departments in reporting on those projects and invoicing for the funds.Project timelines.Program metrics.Legal compliance (permitting, inspections, RRP, etc).Homeowner satisfaction.Program standards and policy.Create Systems to ensure document hygiene, clear and manageable Scope of Work to homeowners, and clearly document all Change Orders and complaints from either staff or homeowners.Manage Repairs Staff including the Lead Repairs Supervisor (LRS), the Repairs Supervisors (RS), and the Repairs Coordinator (RC), including conducting one-on-one meetings and annual reviews.With Staff, manages all construction activities, before, during and after construction.Assists as needed on site with LRS and RS to complete projects.With the RC, manages assigned subcontracted projects; supervising, coordinating, communicating with and inspecting the work of subcontractors.Performs home assessments and prepares assessment reports and scope of work documents.Work with the RC and LRS to determine what projects will move forward, and work with the VP of Construction or communicate to the Homeowner when the needs extend beyond a construction solution.Ensure a healthy intake of applications and work with the RC to manage the time on the Wait List.Manage coordination with other departments and head Repair Committee meetings.Represents the program through presentations to staff, board and outside the organization.Manages the operations of work sites, vehicles, tools, workshop and program organizational systems.Manages relationships with subcontractors and vendors, periodically evaluating pricing and service, and seeking alternatives when necessary.Follow-up on call-back issues pertaining to work on past repairs.Qualifications and RequirementsHigh school diploma required.Minimum five years of direct on-site residential construction experience is required.Experience managing a team is highly desired, and some examples of leadership will be required.Experience in working with federal, state, and local grants is preferred. This position will not apply for grants but will need to provide clear information for both the application and reporting process.Experience in home remodeling desired.Organized construction training and education is preferred.Experience teaching in any capacity is a plus.Volunteer supervision experience highly preferred.Safety training also preferred.Maintain a safe worksite and teach volunteer safe work habits.Possess knowledge of residential construction and ability to relay that information to volunteers.Ability to read residential blueprints.Ability to draw up project designs for permitting requests and scope of work evaluations.Proven ability to work in a fast paced, constantly evolving environment.Outstanding communication and interpersonal skills necessary to communicate clearly and professionally with volunteers, contractors, suppliers, and coworkers.Proficiency with Microsoft Office applications, email, and other computer software necessary to manage budgets, project documentation, reporting, and communication.Ability to work outdoors in a variety of weather conditions.A sensitive and compassionate posture when working with people who are in difficult and complex life situations.Physical requirements necessary to perform this job:Ability to adequately traverse a residential construction job site (i.e.- climbing, lifting, carrying a minimum of 50 lbs., and other similar activities as required).Ability to safely use residential construction power tools.Ability to safely operate a construction vehicle (pickup truck or similar).A current and valid [NC] drivers license. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.We are an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW.THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.