Dutch Wonderland Inn PT Night Auditor

Dutch Wonderland Inn Pt Night AuditorOur story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The service driven Night Auditor is responsible for checking guests in and out, handling overnight guest requests, answering phone calls, providing a memorable experience for all guests they interact with, and completing nightly shift reports.Roles & Responsibilities:Greet and interact with guests in a warm, friendly, and professional mannerMaintain a neat, clean, and professional appearanceUtilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipmentComply with all standard operating proceduresEnsure all end of day tasks are successfully executedListen attentively to guests, anticipate their needs, and promptly respond to concerns in a timely manner, to promote 100% guest satisfactionDemonstrate a working knowledge of all services and facilities of the propertyComplete daily audit, balances, posts and reports on front desk, guestrooms, food and beverage cash and credit operationsBegin revenue reconciliation process by printing reports, completing daily spreadsheets, and emailing finance teamPerform the duties of a Guest Experience Agent, promptly registering and assisting guests with their arrivals and departuresPrepare a summary of cash, check, and credit card activitiesPerform wake-up calls, if requested by a guestCoordinate the delivery of guest amenities, as neededPrepare a reservation list for the next business dayKeep the front desk area clean and neat by sanitizing surfaces and office equipmentPromptly escalate any maintenance issues or emergencies to the appropriate authoritiesAll other duties assigned by leadershipEducation and Experience:High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered1+ year of previous Night Auditor or front desk experience is preferred, but not required.Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.Requirements:Must be at least 18 years of age to comply with PA Child Labor LawsAbility to work flexible schedule, including evenings, weekends, and holidaysMust be willing to work overnight (third shift)Must have reliable transportation to and from work for your scheduled shiftAbility to comply with all uniform policiesMust possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional mannerAbility to portray a positive, outgoing, professional attitudeAbility to handle pressure and difficult situations with poise and finesseMust possess strong written and verbal communication skillsMust possess strong attention to detail and problem-solving abilitiesAbility to accurately use Point of Sale (POS) and/or other cash handling equipmentAbility to use office technology and equipment, such as PC, software, and copierMust possess a general understanding of accounting practices and ability to compile facts and figuresMust be proficient in Microsoft Outlook, Excel, Word, and Power PointAbility to follow direction, multi-task, and work as part of a team as well as independentlyPhysical Requirements:Ability to stand in place for long periods of timeAbility to stand, walk, and remain on feet for majority of the workdayAbility to occasionally stoop, twist, kneel, bend, squat, or reach above shouldersAbility to remain sedentary for extended periods of time, while using a computerAbility to carry, push, pull, lift, and hold objects weighing up to 20 poundsWorking Conditions:This role will be based in an indoor lodging setting, predominantly at the front deskPotential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditionsSubject to frequent interruptions and may need to reprioritize activitiesSubject to constant repetitive motionTeam member benefits:Do not miss the chance to spark your career now!