Senior Operations, Dispatch Transportation

Senior Operations, Dispatch Transportation

Location: Houston

Nearest Major Market: Houston

This role coordinates shipments according to customer instructions (SOP's), and ensures compliance to DOT regulations and established internal policies and guidelines. Will also be responsible for providing solutions in resolving transportation issues and inquiries.

Duties and Responsibilities:

• Execute ocean marine drayage services for FCL movements – through the orders received from US Branches via the TMS.
• Ensure that delivery and pick up services are completed on time and in full without any exceptions.
• Select and dispatch pick-up and delivery orders to truckers that are part of the pre-confirmed MCT database.
• Manage chassis pool operations with each provider where practical to ensure maximum profitability.
• Review, record, and develop solutions for repetitive service failures.
• Streamline proactive container tracking communications related to any potential bottlenecks with the respective customer management team.
• To know and understand all FCL transport moves needs by region for customer base both import and export.
• To prioritize time sensitive cargo, and effectively monitor all daily pick-ups and deliveries to ensure these are tendered to a carrier as needed.
• To negotiate pricing as needed to maximize profits taking advantage of one-way opportunities.
• The Specialist will ensure proper reporting; carrier invoicing and system event updates are conducted timely and accurately raising any issues outside of their immediate control that need to be addressed.
• Support the maintenance of the trucking carrier database with respect to providers, rates, expiration dates.
• To ensure compliance with DOT regulations and established internal policies and guidelines.
• Any other duties that may be assigned accordingly.

Educational background / Work experience:

• 3 - 5 years of experience in Logistics and customer service environment.
• Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel.
• Good understanding of ocean export/import operations and transload operations.
• Essential - Experience in trucking carrier deliveries/recovery process and terminal port/CY requirements.
• Maintain composure under pressure in a fast-paced environment.
• Email and Telephone etiquette.
• Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process.

Skills & Competencies:

• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Fluent in English (oral and written).
• Computer Literacy Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees.

For this position, the expected base pay is: $58,000 - $78,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.

If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.