Customer Care Representative

Customer Care Representative

Our client, a leading organization in the insurance industry, is seeking a Customer Care Representative to join their team. As a Customer Care Representative, you will be part of the Customer Service Department supporting the insurance services team. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-focused attitude, which will align successfully in the organization.

Location: North Kingstown, RI

Hours of Operation: 8am-8pm

Onsite Schedule: 6 weeks in office for training; Up to 5 times per month after training

Pay Rate: $17.00/hr

What's the Job?

• Respond to inbound inquiries regarding insurance coverage submitted by association members through various channels
• Assist clients with enrollment processes and servicing policies effectively
• Make outbound calls to follow up on prospects, telemarketing efforts, and service questions requiring research
• Perform administrative tasks such as preparing memorandums and letters related to sales and service inquiries
• Build and maintain positive relationships with customers, team members, and carriers, providing detailed explanations of products and policies

What's Needed?

• High School diploma or equivalent; or three to five years of related experience and/or training
• Experience in a call center environment is required
• Knowledge of customer service principles, insurance lines of business, and sales techniques
• Effective oral and written communication skills, along with personal computer proficiency
• Ability to adapt to new work methods, policies, and ongoing change while working within company culture

What's in it for me?

• Opportunities to develop your skills in a supportive environment
• Engage in meaningful work supporting clients with insurance needs
• Work within a diverse and inclusive team committed to your success
• Potential for hybrid work schedule after initial training period

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay