Route Service Representative
$20 - $25 per hourCynet Systems
Job Overview:
Pay Range: $20hr - $25hr
Requirement/Must Have:
Pay Range: $20hr - $25hr
Requirement/Must Have:
- Valid Driver's license with a minimum of 3 years driving experience and documentation of a Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months.
- 1+ years of experience in a customer service, logistics, or delivery related job strongly preferred.
- Responsible for compliance with all processes including timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, proper handling and storage of all samples from the client office to the drop-off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company/Regional/Logistics policies and procedures.
- Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
- Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.
- Ensure route is started with proper equipment tools, i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
- Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
- Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
- Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
- Place 'Door Hanger' for will-call clients with no specimens out. Place 'Door Hanger' for Daily clients who regularly provide specimens but none are available at scheduled pick up. Notify Supervisor and/or Team Leader of service issue for next morning follow up.
- Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
- Keep route information, sequencing, and all client notes up to date.
- Attendance and punctuality in meetings and training sessions.
- Meet all training requirements in a timely manner as assigned.
- Properly care for and maintain company equipment including scanners, telephones, vehicles, etc. Communicate any deficiencies with equipment.
- Document and provide appropriate client satisfaction information to Logistics Management.
- Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
- Demonstrate Everyday Excellence in the Behaviors; Agility, Customer Focus, Transparency, United as One Team, and Performance Oriented.
- Strong customer service skills.
- Strong interpersonal skills.
- Strong problem-solving skills.
- Strong sense of collaboration.
- Strong communication skills.
- Strong decision-making skills.
- Customer Focus.
- Integrity.
- Trust.
- Act with a Sense of Urgency/Importance.
- Approachable.
- Service driven.
- Sincere.
- Composure.
- Professionalism.
- Honesty.
- Respect.
- Patience.
- Knowledgeable.
- Humorous.
- Self-Development.
- Informing.
- Drive for Results.
- General computer knowledge and experience with handheld scanner equipment preferred.
- Position requires travel.
- Extensive use of phone and handheld device (PC).
- Prolonged standing/sitting/walking/driving.
- Fine dexterity with hands/steadiness.
- Due to nature of job, the candidate must be able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
- Ability to communicate effectively with clients, supervisors, and peers.
- Vision requires constant mental visual attention to details as well as ability to see well in limited light scenarios.
- Balancing.
- Bending/kneeling.
- Pushing/pulling.
- Reaching/twisting.
Vacancy posted 2 days ago
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