(USA) Member Specialist

What You'll Do Provide member service. Maintain the checkout area. Resolve member issues and concerns. Promote Sam's Club products and services. Give guidance and support to members regarding self‑service technology. Process member purchases. Assist with payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types. Follow company safety standards, procedures, and guidelines, including conducting safety sweeps. Follow proper procedures for handling merchandise. Correct and report unsafe situations to facility management. Maintain entrance areas, acknowledge members, verify membership cards, and identify member needs. Assist members with purchasing decisions and locate merchandise. Zoned area, arrange and organize merchandise, and assist members with transporting items. Maintain a safe shopping environment. Maintain exit areas, review member receipts, and acknowledge member needs. Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity per company policies and procedures. Maintain paperwork, logs, and other required documentation. Execute emergency response procedures. Ensure compliance with company security and safety practices. Assist with training Member Frontline Services associates on company processes and procedures. Teach new technology and tool functionality. Deliver new programs rollout training. Provide continuous learning and process improvement opportunities. Ensure area of responsibility is maintained in accordance with company policies and procedures, properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; and adapt to and learn from change, difficulties, and feedback. Minimum Qualifications Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications. Preferred Qualifications Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications. Compensation and Benefits Hourly wage ranging from $19.00 to $27.00; actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase plan, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English language learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Primary Location: 40500 Murrieta Hot Springs Rd, Murrieta, CA 92563‑6403, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club