Practice Manager

Practice Manager

This position will be overseeing OBGYN Bloomfield Hills and OBGYN Clarkston.

Position Description

The Practice Manager is responsible for working with the Site Medical Director (SMD) to oversee the clinical and administrative aspects of the practice(s), including practice profitability, revenue goals and CORE metrics. This includes accountability for clinical quality of care, customer satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership and assuring adequate access for patients.

Essential Job Functions

• Leadership Responsibilities – Directs the internal practice operations; creates benchmarks, tracks and reports progress, researches process improvements/efficiencies, recommends and implements changes.
• Management Responsibilities – Manages practice staff - hiring, training, supervising, evaluating, disciplining and terminating.
• Compliance Responsibilities - Assures the practice's compliance with federal, state and safety regulations.
• Communication Responsibilities – Works respectfully and cooperatively with management, staff, patients, and vendors; handling escalated patient and staff issues as needed.
• Fiscal Responsibilities - Accountable, along with the SMD, for the financial performance of the practice.

Other Responsibilities –

Participate in new business development as appropriate for practice. Implements effective, quality marketing programs. Performs other duties as assigned.

Organizational Expectations:

Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement. Must be able to work effectively as a member of the leadership team. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respect cultural differences. Uses resources efficiently. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Measured By:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

Essential Qualifications:

• Education: Bachelor's degree is preferred; Combination of 1-2 year's college coursework and, 5 or more year's relevant work experience will be considered in lieu of a Bachelor's degree; additional experience will be considered if there is no college coursework.
• Credentials/Licensure: None
• Minimum Experience: Prior leadership experience in a medical office environment or other relevant professional experience; requires a minimum of 4 years in combination with meeting education requirements. Four years of experience directly supervising non-exempt staff and leadership team is required.

Position Requirements (Abilities & Skills):

Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives. Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR software, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job. Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people and resolve conflict in situations where the audience may be less than receptive. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors and the general public. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations. Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work. Ability to exercise sound judgment and problem-solving skills. Ability to coordinate, direct and supervise the work of others. Ability to analyze and interpret data for appropriate and effective response. Ability to handle IHA staff and organizational information in a confidential manner. Successful completion of IHA competency-based program within introductory and training period.

Minimum Physical Expectations:

Physical activity that often requires sitting or standing, keyboarding, filing and phone work. Physical activity that often requires extensive time working on a computer. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting. Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.