Student Support

Student Support (Enrollment Assistant) Full‑time permanent position in the Student Services, Admissions & Records division at Honolulu Community College. Duties and Responsibilities Schedules and coordinates campus visits for prospective students, families, and community members, ensuring alignment with the academic calendar and visitor demand. Manages the campus visit request process, including email communication, scheduling platform use, and visit follow‑up. Collaborates with campus departments and faculty to coordinate campus visits that include virtual tours, workshops, and events, providing a positive, seamless experience for visitors. Leads campus visits when student staffing is unavailable. Develops and updates tour scripts and materials to reflect Honolulu CC’s current offerings and achievements. Plans and coordinates major enrollment events, including counselor workshops and other enrollment events in collaboration with the Enrollment Management team. Manages event logistics such as space reservations, catering, transportation, technology, and promotional materials. Oversees event registration and communicates with attendees before and after events. Creates public presentations assessing effective recruiting and marketing strategies for local, mainland, international, parent, and student audiences. Assists with hiring, training, and supervising student assistants who support campus visits and enrollment events. Promotes and represents Honolulu Community College to prospective students, families, and community members. Creates workflows and prepares/designs resources to deliver effective customer service to students and the public, aligning with student success goals. Answers phone calls from interested students and/or their families, providing friendly greeting, accurate information, and referrals for follow‑up. Keeps abreast of current information about academic programs and related student service opportunities to guide students through the enrollment process. Provides admission and enrollment services, including initial contact, record maintenance, data analysis and reporting, and document review and processing. Assists with development and implementation of Admissions & Records processes and procedures. Assists with data extractions, reporting, and statistical analysis to support admissions and enrollment activities. Reviews and processes admissions and records office documents. Ensures management and disposition of student records comply with all applicable rules, regulations, policies, and procedures. Serves as Designated School Official with SEVIS to manage international student affairs, including 1–20 issuance/reporting, INS advising, and OPT tracking. Assists in reviewing and editing the Honolulu CC catalog and registration guide. Assists with training, planning, coordination, implementation, and evaluation of events that promote application and enrollment. Assists with recruitment, coordination, and onboarding activities for new, transfer, and returning students, including orientation, commencement, and relevant workshops. Assists in training and educating stakeholders about Admissions & Records processes and policies to ensure compliance with relevant requirements. Maintains Admission and Records web pages. Keeps abreast of current developments in higher education relevant to assigned functions. Provides recommendations to the Registrar regarding events and their effectiveness in relation to overall admissions strategies. Assists in development and updating of promotional brochures, flyers, literature, and other communications/marketing admissions collateral. Assists in developing and executing communication plans for prospective students, applicants, and parents/counselors who have indicated an intent to enroll. Performs other duties as assigned. Minimum Qualifications Bachelor’s degree in counseling, education, humanities, social sciences, sociology, psychology, business, marketing, STEM, or a related field. One year of progressively responsible professional experience in student services, customer service, event planning, or visitor services within higher education, or equivalent education and professional experience. Functional knowledge of student services, event planning, or customer service principles, practices, and techniques. Understanding of principles, theories, federal and state laws, rules, regulations, and systems associated with student services. Problem‑solving ability to recognize, diagnose, and resolve common issues in student services, event planning, or customer service. Strong written communication skills for reports, procedures, and documentation. Ability to establish and maintain effective working relationships with internal and external organizations, teams, and individuals. Proficiency in using a personal computer and word‑processing software. Excellent customer service skills. Flexibility and adaptability in a fast‑paced, challenging environment. Willingness to travel to off‑campus sites for meetings and presentations as needed. Desirable Qualifications Master’s degree in counseling, education, humanities, social sciences, sociology, psychology, business, marketing, STEM, or a related field. Working knowledge of academic policies and procedures, and federal privacy regulations such as FERPA. Experience planning and/or coordinating events. Experience in the collection, analysis, organization, and distribution of information for data‑driven decisions. Familiarity with the cultural, social, and economic diversity of Hawaii’s student population. Experience working in higher education. Experience managing student employees. Equal Employment Opportunity Statement The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit Inquiries: Honolulu Community College Human Resources Office View email address on click.appcast.io View phone number on click.appcast.io #J-18808-Ljbffr