Retail Service Specialist

Job TitleThe Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.Bilingual candidates encouraged to apply.Essential Job FunctionsLead store team members in providing excellent customer service to retail and professional customers.Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.Ensure telephone is answered according to company policy.Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.Ensure special orders and outside purchases are handled efficiently.Ensure retail customer returns and exchanges are processed efficiently.Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed.Ensure team members are adhering to the posted work schedule.Perform all store opening/closing duties.All other duties as assigned.Skills/Education/Knowledge/Experience/AbilitiesRequired:Strong communication skillsAbility to obtain RSS CertificationDesired:Retail sales experience, preferably in auto partsAutomotive systems and repair knowledgeASE CertificationFluency in multiple languages (Spanish is highly desired)O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.Total Compensation Package:Competitive Wages & Paid Time OffStock Purchase Plan & 401k with Employer Contributions Starting Day OneMedical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)Team Member Health/Wellbeing ProgramsTuition Educational Assistance ProgramsOpportunities for Career GrowthO'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation, and position details.