Resource Recovery Representative (Collections), Glens Falls

Resource Recovery Representative (Collections)

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Resource Recovery team.

This opportunity may be perfect for you if you have experience in:

• Working collaboratively in a call center environment
• Problem solving and excellent customer service skills
• Task prioritization and strong attention to detail

About this position:

Responsible for working with past due customers to resolve delinquencies. Must adhere to accepted department and government regulatory practices while meeting specific department goals and deadlines. This position is 100% in office in our Glens Falls, New York headquarters.

Essential job functions:

• Contact past due loan customers via phone and mail according to department guidelines. Record customer contacts utilizing department software.
• Interview and counsel past due loan customers with goal of soliciting repayment and reducing losses to Company.
• Process and complete documentation accurately and timely according to department policies and procedures.
• Respond to external and internal customer inquiries in a timely manner utilizing quality customer service and business etiquette skills.
• Assist team members as needed to meet department goals, objectives, and timelines.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

• Education/Certifications:
• High school diploma or equivalent required
• 1+ years' experience in collections or telephone customer service preferred
• Ability to prioritize multiple tasks and meet deadlines
• Skills/Knowledge:
• Proficient with Microsoft Office Suite including Word, Excel, and Outlook; ability to learn software
• Exceptional telephone and customer service skills a must
• Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management

Physical demands:

• Prolonged periods sitting at a desk and some brief periods of walking/standing
• Repetitive use of telephone, computer, computer mouse, and keyboard
• Must be able to lift up to 15 lbs. at times

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, dental, and vision insurance and flexible spending plan
• Multiple retirement plans including: 401(k), pension, and employee stock ownership
• Education and tuition reimbursement
• Employee assistance program for our employees and their immediate family members

We are an equal opportunity employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

The pay range for this position is $20.00 - $22.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus and incentive programs, subject to individual and company performance.