Resource Recovery Representative

Job Description

Job Description

Resource Recovery Representative

Warren County, NY

Fusco Personnel is actively recruiting for a Resource Recovery Representative to join our well-respected client in Warren County. This is a full-time, temporary to permanent opportunity to join a well-respected organization! 

The Resource Recovery Representative is responsible for working with past-due customers to resolve delinquencies in accordance with department and regulatory standards. The ideal candidate will be professional, compassionate, and detail-oriented, with the ability to manage multiple priorities in a fast-paced, call center environment.

Duties & Responsibilities:

• Contact past-due loan customers via phone and mail following established guidelines
• Accurately document all customer interactions and account activity in department systems
• Counsel and assist customers to resolve delinquencies and minimize losses
• Complete all required documentation and follow-up within established timelines
• Respond to internal and external customer inquiries with professionalism and excellent service
• Collaborate with team members to achieve department goals and meet performance metrics

Minimum Qualifications:

• High School Diploma or equivalent required
• 1+ years of experience in collections or a telephone-based customer service environment preferred
• Strong communication and customer service skills
• Ability to prioritize multiple tasks and meet deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn internal software systems
• Detail-oriented, organized, and comfortable working in a structured call center environment

Pay Range:

20.00-$22.00/hr

Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients.  We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.

Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.

Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer