Suite Attendant

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Overview: The Suite Attendant is responsible for providing exceptional customer service with a positive and upbeat attitude while accurately and efficiently ordering, delivering, setting up, serving, and breaking down food and beverage. Job Requirements: Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish Must be able to read and comprehend orders on mobile device and printed tickets Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift Must have expert knowledge of Santa Anita Park Suite locations in order to accurately and quickly deliver guest orders Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information Able to accurately ring in all F&B orders and follow appropriate cash handling policy Has superior customer service and problem resolution abilities Has Food Handler’s card and understands basic hygiene and sanitation Must maintain a positive and upbeat attitude Job Duties: Works as a team with other Suite Attendants and Captain to provide the highest level of service to each suite guest and owner Reviews and understands Banquet Event Orders (BEOs) and Function Sheets at the beginning of each shift and ensures each suite is set accordingly Greets and engages all guests and owners on arrival Reviews BEOs with group host on arrival to confirm accuracy of order, timeline and other details Uses handheld technology (mobile) device to take guest orders, check existing orders, or process payment Ensures a la carte orders are accurate and delivered with the appropriate condiments and utensils Have a good understanding of food and beverage menu items, and able to communicate details of those items to guests when asked Manage buffet or reception station replenishing and cleanliness Have a good working knowledge of cocktails, wine and beer menu, including specialty cocktails. Serve Alcoholic and Non‑alcoholic drinks promptly and accurately for service following SAP Alcohol Policies. Properly open and pour wine and champagne. Completes side duties as assigned before, during, and after service including restocking complimentary items, paper goods, glassware and any additional assigned tasks from Captain or Management Serves as an ambassador for the online system by answering questions about the online ordering platform, pick‑ups & deliveries, and the benefits of using the system Assists guests in placing online orders or order troubleshooting Resolves guest issues in a timely fashion, or escalates to the appropriate manager Collaborates with Captain and Manager to create opportunities to go above and beyond to create memorable events for guests and owners. Keeps staging areas, jack trays and guest suites organized and free of clutter. Removes trash and dirty dishes on a timely basis to ensure high level of service and clean suite appearance. Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards Supports other tasks as needed by F&B management #J-18808-Ljbffr