Dispatcher

EMERGENCY SERVICES DISPATCHER

Accepting ongoing applications

Reports To: Emergency Services Dispatch Supervisor
Division: Emergency Services
FLSA Classification: Non-Exempt

Salary Range : $61,217 - $89,351 (with additional earning potential through an average of 225 hours of overtime annually)

GENERAL INFORMATION

Applicants must be 18 years of age with a high school diploma, GED, or post-high school education at a technical or college level with two (2) years of of public safety dispatching or 911 call center experience is preferred.

Candidates with less experience who possess comparable public safety experience will also be considered including military communications.

All qualified candidates will go through our selection process that includes successfully passing a CritiCall test and a panel interview.

*Candidates must attach a copy of their resume and cover letter with their application package to be considered.*

Our Emergency Communications Center is an IAES & ACE Accredited Dispatch Center that responds to an average of 48,000 calls per year and serves as secondary PSAP dispatching EMS and Fire resources. Dispatchers function at all positions on a rotation: call taking, radio, system status, operations talk groups, and support.

For job information and videos about our Dispatchers, please click the links below!

Dispatch Job Description

“I Tried 911” video

A Day in the Life – Dispatcher YouTube video

FULL-TIME DISPATCHER

• Flexible Schedule:
  • Modified Kelly Schedule/Berkley Schedule:
    • On-Off-On-Off-On-Off for 4 days
    • Currently, we offer 24 shifts
      • 18 hours worked with 6 hours of sleep time
  • Holiday pay for holidays worked

• Advancement Opportunities:

  • Growth: Lead Dispatcher, Dispatch Supervisor

  • Specialties: Incident Dispatch Team (IDT), Certified Training Officer (CTO), Public Education Team

  • Candidates progress through an annual pay progression based on performance and meeting the requirements of the next pay tier
• Benefits:
  • Robust benefits package with medical, dental, and vision
  • PTO plans
  • Tuition Reimbursement
  • Employee Assistance Program and more!

South Metro Fire Rescue’s compensation philosophy is designed to attract and retain highly skilled and motivated employees. As such, SMFR’s compensation is more than base pay. All regular fulltime SMFR employees enjoy a total compensation package including: base wages, leave accruals, medical, dental, vision and life insurance employer paid premiums, Retiree Health Savings, Death & Disability and employer paid pension contributions as well as a positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area. SMFR recognizes that being an employer of choice has different meaning to different people depending on what elements a person highly values. But SMFR's overall goal is to be a great place to work.

2026 COMPENSATION:

Dispatcher I	$42.95 /hour
Dispatcher II	$37.42 /hour
Dispatcher III	$32.82/hour
Dispatcher IV	$29.43/hour