Senior Technician / Server Administrator

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Location: Aiea, HI (On-site) Days: Monday - Friday Hours: Shift scheduled between 6:30am – 6pm Full-time: Benefit Eligible, 40hr/wk Salary: $67,000 - $72,000 Position Summary The Senior Technician / Server Administrator is responsible for the implementation, maintenance, and support of the local lab Microsoft and VMware environments. This role requires a strong foundational knowledge of Windows Server, Windows workstations, and Active Directory. The Senior Technician / Server Administrator will install, administer, and optimize server infrastructure to ensure high performance of supported business applications. This includes maintaining the availability of virtualization hosts, supporting new system implementations, and developing processes and procedures for the ongoing management of the server environment. This role works closely with the SHUSA Server Team to monitor, maintain, and optimize system performance. Essential Functions Provide day-to-day administration and support of Windows Server environments, including Microsoft Active Directory, Exchange, and file and print services Maintain and manage software licensing inventory to ensure compliance Perform backup and recovery operations, ensuring data integrity and reliability of backup procedures; monitor daily backup activities and manage offsite storage processes Install, configure, and troubleshoot Group Policy Objects and administrative templates in collaboration with the SHUSA Server Team Develop and maintain scripts in accordance with organizational standards and templates Conduct daily system monitoring to ensure the integrity, availability, and performance of hardware, server resources, and key processes Review system and application logs and verify successful completion of scheduled tasks such as backups Perform regular file archival and data purging in accordance with data retention policies Collaborate with Infrastructure Engineers and IT specialists to implement server enhancements and design modifications Provide technical support to end users and troubleshoot reported issues as needed Deliver Tier 1, Tier 2, and Tier 3 support for escalated issues, including: User authentication, password, and multi-factor authentication (MFA) issues Account lockouts and access permission troubleshooting File share access, drive mapping, and permissions management Microsoft Outlook and Exchange Online support Microsoft Teams, SharePoint, and collaboration tool support Network connectivity, VPN, printer, and remote access troubleshooting Software installation, updates, and configuration support Onboarding and offboarding activities, including account provisioning and equipment setup Apply operating system patches, updates, and upgrades to server and desktop environments in accordance with organizational standards Develop and maintain system documentation, including installation and configuration procedures Demonstrate strong analytical, troubleshooting, and problem-solving capabilities Communicate technical concepts effectively to both technical and non-technical stakeholders Manage multiple priorities and tasks in a fast-paced environment Operate independently and collaboratively within a team setting Participate in an on-call rotation as required Travel occasionally to support installations and infrastructure needs Perform additional duties as assigned Education, Licensure, Certification Associate degree in a technical field or equivalent professional experience VMware VCP and/or Microsoft MCSE certification preferred Scheduled Weekly Hours: 40 Work Shift: Job Category: Information Technology Company: Sonic Healthcare USA, Inc Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at