Customer Service Specialist - GA
Virtual Vocations Inc
Providing exceptional customer support from a secure home office, the full-time Customer Service Specialist - GA will assist clients via phone, email, and live chat, ensuring a smooth order process and addressing customer inquiries with empathy and resourcefulness. Key responsibilities Assist customers with product selection, order questions, and issue resolution through various communication channels Maintain accurate records of customer interactions and meet established performance metrics Identify opportunities to enhance customer experience through upselling and problem-solving Required qualifications High school diploma or equivalent; some college coursework is a plus Prior customer service experience is preferred but not mandatory Ability to type a minimum of 40 WPM Strong interpersonal and decision-making skills Comfortable using technology and troubleshooting technical issues
Vacancy posted 1 day ago
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