Home Care Operations Coordinator

JOIN THE GRISWOLD TEAM!

Griswold Home Care – Baltimore, Harford & Cecil Counties, is looking for a compassionate and organized Home Care Operations Coordinator to help deliver exceptional care and support to our clients, caregivers, and families. If you thrive in a fast-paced environment where every day brings the opportunity to make a difference, we'd love to meet you. Location: Harford & Baltimore County, MD (White Marsh, Towson, Perry Hall, Nottingham, Bel Air and surrounding areas) Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Full-Time) About the Role: If you have experience in home care, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you. Responsibilities: * Assist with caregiver scheduling and daily schedule changes * Support client and caregiver communications * Conduct new client intake calls and assist with in-home assessments * Help develop and update client care plans * Complete client satisfaction and wellness follow-up calls * Assist with matching caregivers to client needs * Maintain accurate client documentation and records * Answer incoming office calls and provide exceptional customer service * Support office administration and special projects * Collaborate with the leadership team to ensure excellent client care Qualifications: * 2+ years of experience in home care, healthcare, or senior services * Scheduling experience preferred * Experience with client intakes and care plans * Excellent customer service and relationship-building skills * Strong communication and organizational skills * Ability to manage multiple priorities and work independently * Proficiency with Microsoft Office; home care software experience is a plus * Valid driver's license and reliable transportation What We Offer: * Competitive salary * Paid Time Off * Health benefits (where applicable) * Ongoing training and career development * Supportive, team-oriented culture * Opportunity to make a meaningful impact in the lives of seniors and their families About Us: As an equal-opportunity employer, we are committed to promoting diversity, equity, and inclusion in all aspects of our operations and providing a work environment that is free from discrimination, harassment, and retaliation. Join a team that is committed to helping seniors live safely and independently at home while delivering exceptional care every day.