Lead Medical Assistant MA Family and Pediatrics Middletown CT

Lead Medical Assistant

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

Are you ready to make a positive impact in health care? If so, you're the missing piece in our care team. As part of the Optum and UnitedHealth Group family, ProHealth Physicians offers new opportunities for growth. Here, you'll experience:

• Exceptional teamwork
• Robust medical resources
• Passionate professionals with a focus on patient-centered care

Position Details:

• Location: 400 Saybrook Road, Middletown, CT
• Department: Internal Medicine
• Schedule: Full time, 40 hours/weekly. Monday - Friday, hours between 8AM - 5PM, potential for two evening shifts to 7PM based on staffing needs. This is a 5 days x 8 hours role

The Lead Medical Assistant supports the care team and its patients through patient care, clinical and administrative tasks including patient intake, receiving and responding to patient phone calls, and documenting patient interactions. Additionally, the Lead MA serves as a resource to lead and guide MA team members and performs duties within organizational scope of practice.

Primary Responsibilities:

• Provide patient care, clinical summary and direction on next steps or follow up
• Perform phlebotomy for patients as needed
• Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol
• Manage patients according to approved protocols and consistent with appointment and scheduling guidelines
• Carry out standing orders consistent with practice policies and procedures
• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
• Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
• Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
• Monitor task buckets in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals
• In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring
• Assist care team to assure smooth office operation and delivery of excellent service through teamwork
• Provide attention to patients in a manner that builds confidence, trust and loyalty
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Maintain open lines of communications with care team and Regional Management team
• Maintain knowledge of current coding, OSHA and CLIA regulations and company policies
• Adhere to all patient safety initiatives and infection control regulations
• Suggest and participate in organizational initiatives and projects including workflow improvement initiatives
• Orient new employees, train staff as directed, and may serve as preceptor
• Serve as office liaison with internal stakeholders
• May be required to float to other regional offices on ad hoc basis as necessary
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• Graduate of Accredited Medical Assistant program
• Certified Medical Assistant or Registered Medical Assistant
• 1+ years of MA experience in a primary care setting

Preferred Qualifications:

• Phlebotomy experience
• Intermediate level of computer proficiency in Microsoft Office
• Fully proficient in all medical assistant job functions
• Experience working with Epic
• Knowledge of medical terminology
• Knowledge of ICD - 10 and CPT coding

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.