Service Desk Analyst

Job Description

Job Description

Overview

TEKsystems is in need of a service desk analyst to support our client based out of Evansville, Indiana. The position is based onsite supporting end-users within the company.

The role is part of a growing internal support team responsible for delivering high-quality IT support services to a large and evolving user base. The organization is transitioning support services in-house, creating opportunities for growth and career development within the IT support structure.

• Provide first-level technical support for end users via phone, email, and chat
• Troubleshoot and resolve a variety of technical issues, including system access, software functionality, and hardware concerns
• Log, track, and manage support requests through a ticketing system, ensuring timely resolution and communication
• Assist users with account access requests, password resets, and general system inquiries
• Support issues related to enterprise applications and ongoing system changes or migrations
• Escalate complex issues to higher-level support teams as needed
• Deliver excellent customer service while supporting a diverse user population

• Onsite role with a collaborative team environment and direct access to leadership support
• Position conducted during standard weekday business hours

• Experience in a help desk or service desk environment, or a strong interest in developing technical support skills
• Exposure to enterprise-level IT environments is preferred
• Strong communication, problem-solving, and customer service skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting
• Comfort working onsite in a team-oriented environment

• Strong customer service mindset and professionalism
• Eagerness to learn and grow within IT support
• Ability to handle high volumes of requests with attention to detail
• Dependable and adaptable in a dynamic environment

• Help desk and service desk support
• Troubleshooting technical issues
• Customer service and user support
• Ticket management systems
• Desktop and hardware support
• Account and access support

This is a Contract position based out of Evansville, IN.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Evansville,IN.

This position is anticipated to close on Jul 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.