RCM Onboarding Manager

Owning the onboarding journey for new RCM clients, the full-time Manager of RCM Onboarding will manage the end-to-end process from contract signing to steady-state billing, optimizing procedures and leading the onboarding team in a remote environment. Key Responsibilities Oversee the complete onboarding process for new RCM clients, ensuring timely and efficient transitions to billing Continuously build and refine the onboarding playbook, collaborating with SaaS teams to enhance processes Define and track onboarding metrics, addressing activation delays and driving process improvements Required Qualifications Experience in client onboarding or implementation within healthcare RCM, home care, or healthcare SaaS Proven ability to develop and formalize onboarding processes, including SOPs and playbooks Strong project management skills with experience managing multiple concurrent implementations Knowledge of home care billing, payer enrollment, and software integrations is strongly preferred Experience leading both onshore and offshore teams with a focus on cross-functional collaboration