Lead Dispatcher

Join a leader in the snow and ice management industry as a full-time year-round Lead Dispatcher in Macedonia, OH. You’ll use the Electronic Dispatch System (EDS) to dispatch snow fighters and monitor their progress, ensuring that snow removal is completed in a timely and efficient manner. If you thrive in a fast-paced environment and can make decisions quickly, this is the opportunity for you! Key Responsibilities Review weather forecasts with snow event captain and relay snow event plans to snow fighters Assign salt truck drivers to trucks as needed Dispatch snow plow drivers and monitor progress using Electronic Dispatch System (EDS) Communicate with customers on status of snow removal Review daily activities and prepare end of day reports for internal teams Hire, train, coach, and mentor a team of 10-16 dispatchers Update EDS in the summer months to reflect changes throughout the sales season Work closely with Vice President on strategic projects across all departments in the summer months Must be willing and able to work 16-18 hour shifts during snow events Required Skills and Qualifications Dispatching: 1 year (preferred) Driver’s License (required) Must work well in fast-paced, high-stress conditions Ability to make decisions quickly Able and willing to work on-call in winter Must be located within 20-30 minutes of shop location in Macedonia, OH due to on-call nature of the position Compensation and Benefits $18.00 - $24.00 per hour $5.00 per hour shift differential for snow events Health, dental, and vision insurance Health savings account option Paid sick time and PTO Paid company shutdown the week of July 4th Schedule Typical hours 7:00am-4:00pm. When it snows: ~2:00am - when the snow stops. Must be willing and able to work 16-18 hour shifts during snow events! Flexible schedule available in summer / off-season #J-18808-Ljbffr