Change Management Specialist

Change Management Specialist

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Change Management Specialist to join our team and drive our relationships with hyperscale clients to new heights.

The change manager is responsible for the leadership and coordination of organizational change initiatives. They develop, implement, and manage the change process itself, which can be a complex and challenging task. The manager interfaces with all levels of management and staff to ensure that changes are smoothly and effectively implemented. Change managers lead change management activities in the right direction and work to ensure that changes meet the organization's goals.

Responsibilities:

• Sets and defines standards for development of EEP (Error Elimination Procedures - MOPs, SOPs, EOPs, WAPs) and defines/develops process to work inside of client's systems (Ticketing system/ Upkeep) as well as future platforms
• Create high quality error elimination procedures and content in support of client's operations and growth
• Contribute to the corporate technical documentation style, voice, and requirements
• Interact with subject matter experts to compile comprehensive user-centric content
• Keep abreast of trends and technology in technical communication with an eye to implement them at client's Data Center
• Ensure the successful completion and acceptance of all procedures
• Research tools and methodologies to advance the quality of content and its production
• Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines
• Organizing and prioritizing tasks and having exceptional analytical skills
• Managing multiple projects and deliverables
• Quality Control on existing procedures for managed and assigned site(s), ensuring proper EEPs are in place and manage their entire lifecycle

Researching and learning new technologies in Technical Communications:

• Learn about Data Centers' critical equipment in order to understand their behavior, risks, and assess the proper sequence of operations along with the engineering CoE
• Sets and defines standards for communication to all clients related to change management (proactive/corrective/reactive) and a mechanism to ensure and report on compliance and customer satisfaction levels
• Develops, plans, and collaborates with Engineering CoE and Operations Managers on how to effectively track EEPs in client's system in real time
• Development of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems)
• Develops, plans, and collaborates with the CoE team on creating consistent, relevant, and uniform reports for customers and internal requirements
• Works on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms

Success factors & Matching Measurements:

• ALL Changes will be tracked in the ticketing system and client's system and have associated MOPs/SOPs/EOPs and WAPs
• All Generic EEPs (MOPs/SOPs/EOPs) will be entered into the client's system platform and will be used by all Execution Pillars
• All potentially customer impacting change across all facilities will be effectively communicated to clients in advance, per policy in customer guide, with a mechanism to track and report on monthly
• All assets, across all facilities, will be entered into client's system with associated reporting per direction of Customer Success CoE Head
• All Execution Pillars will have an effective process for using client's system and capturing prescribed metrics in real time (in process) on all platforms (Cooling/Power/Generator/Fire Systems etc.)
• Keeping timely creation schedule by maintain a low backlog of procedures to write
• Maintain and review procedures under a defined revision calendar

Behavioral Characteristics:

• Culture Carrier Embraces client's Core Purpose and Core Convictions and works to permeate throughout the Operations organization
• Collaboration Works collaboratively with other CoE's and Operations teams at large such that the creation of reports and adherence to reporting is practical, realistic, and achievable
• Collaboration Skills Uses collaboration skills to work with others, especially other CoE functional leads, such that sufficient level of interface occurs between CoE functional leads for the creation of practical, realistic, and implementable reports, processes, and policies
• Continuous ImprovementRemains engaged at meetings and when collaborating with others
• Remains positive and strives consistently to find, suggest and lead others toward constant improvements related to Change Management, Client Notifications, Effective use of systems (ZOHO/CMMS/BMS) and overall Customer Success

Qualifications and Requirements:

• Experience with and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Flexible and adaptable; able to work in ambiguous situations
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Fluent in Microsoft Office
• Certified Change Management Professional certification/Change Management Specialist certification/Six Sigma certifications helpful but not required

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently within various work environments to troubleshoot issues or respond to emergencies
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver's license for work-related travel, as required

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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