Team Lead, Patient Care Coordination Home Health Partnership (Marlton, NJ)

Care-Coordination Team LeadEnnoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!The Care-Coordination Team Lead is responsible for ensuring the delivery of high-quality healthcare by owning end-to-end referral operations for Ennoble Care's partnership with a national home health provider. At launch, this is a hands-on operational role with direct responsibility for intake: the Team Lead personally performs all intake activities for partnership referrals — working the referral intake queue daily, verifying that referral data is complete, performing insurance verification, assigning providers, and advancing patients through the intake pipeline — in addition to coordinating outbound referrals and serving as a primary point of contact for partner communication. As the partnership scales, the Team Lead will build and lead a team of Care Coordinators supporting partnership markets, communicate company goals, safety practices, and deadlines to the team, motivate team members and assess their performance, and keep management updated on team performance.Responsibilities:Referral intake & processing:Own the home health partnership referral processing queue end to end, serving as the dedicated owner for all inbound partnership referralsWork the shared care coordination platform's intake queue daily: confirm all referral data is present and complete, perform insurance verification, create the patient chart in the EMR, assign a provider where needed, and advance each patient through pipeline stages with documented reasons for any patient who does not proceedManage the dedicated partnership inbox, resolving missing-information questions, insurance questions, and duplicate referralsAcknowledge every referral received and monitor form submissions dailyMaintain the referral log, ensuring no referral is lostOutbound referral coordination:Serve as centralized coordinator for outbound home health referrals: create referrals in the chart, send them to the partner market contact, and reroute rejected referrals with documented reasonsHandle documentation exchange, including clinical-note requests, 485/order sign-offs, and routing orders to collaborating physicians where requiredConfirm start of care and document it on the patient chartReview referral-routing exceptions on a regular basisPartner communication & reporting:Staff the partnership's clinical escalation channels: urgent issues by phone within a defined response window, routine issues with same-day acknowledgment and loop closureManage partnership patient communication, urgent clinical issues, and order/portal workMaintain account-level reporting and the referral funnel, reviewing dailySupport end-to-end testing ahead of launch and participate in daily launch-period check-insTeam leadership (potential future state)Qualifications:At least 2 years of experience in a healthcare operations, care coordination, or referral management setting; management experience strongly preferredCMA or LPN license preferredValid Driver's license and access to a vehicle preferredStrong proficiency with healthcare operations systems (EMR, CRM, and intake platforms); comfortable learning new tools quicklyKnowledge of principles and processes for providing customer and patient services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resourcesProficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammarUnderstanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effectsFamiliarity with principles and procedures for personnel managementStarting Salary: $50,000 per year + bonus structureFull-time employees qualify for the following benefits:Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.Paid Time OffPaid Office HolidaysAll employees qualify for these benefits:Paid Sick Time401(k) with up to 3% company matchReferral ProgramPayactiv: pay-on-demand. Cash out earned money when and where you need it!Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.