Collection Support Clerk

Job Description

Job Description

Description:

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

The Collection Support team is responsible for locating consumers and identifying verifiable assets to support the firm’s collection and legal processes. This role conducts detailed research using credit reports, online databases, public records, and internal file notes to confirm addresses, employment, property ownership, bank information, and other attachable assets. All findings must be documented clearly and accurately in the company’s system to ensure compliance with the Fair Debt Collection Practices Act (FDCPA). 

The base hourly rate for this position is $17.00 - $18.00 per hour (non-exempt), depending on experience.

Responsibilities include:

• Locate consumers and verify current addresses using online tools, printed resources, and investigative research methods. 
• Identify and confirm attachable assets, including employment, property ownership, bank accounts, and other sources eligible for garnishment or attachment. 
• Request legal actions such as reissued complaints, property liens, wage garnishments, or bank attachments when appropriate. 
• Review credit bureau trade lines to determine next steps when no attachable assets are found, including identifying creditors for subpoena requests. 
• Verify phone calls and transfer confirmed contacts to the appropriate collection team. 
• Maintain accurate, thorough documentation of all research and findings in the Firm’s case management system. 
• Meet established performance metrics, including quality, volume, and monthly quotas. 
• Adhering to all Firm policies and client guidelines/work standards
• All other duties as assigned

• Strong internet research and investigative skills.
• Ability to analyze information and make sound decisions.
• Clear written and verbal communication.
• Compliance-focused mindset with understanding of FDCPA requirements.
• High attention to detail and accuracy in documentation.
• Excellent administrative and phone skills
• Above-average computer skills, especially in Excel.  
• Above-average interpersonal, oral, and written communication skills
• Ability to work in a fast-paced environment
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule 
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking 

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.                   

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

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Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.