Vice President of Community Management

Job Description

Job Description

Vice President of Community Management

Keystone
Location: Raleigh, North Carolina
Anticipated Start: January 2027

Position Summary

Keystone is expanding into North Carolina and seeking a Vice President of Community Management to lead community management across the state. This executive role exists to establish clear direction, build a strong operating foundation, and ensure the new market delivers the service and leadership Keystone’s clients expect.

As a member of the executive leadership team, you will shape the strategy for the Community Management division in North Carolina while guiding daily operations, developing leaders, strengthening client relationships, and aligning the market with Keystone’s broader business goals.

This is an opportunity for a decisive, forward-looking leader who combines community association expertise with strong business and financial judgment. You will have the latitude to move the market forward while building the structure, accountability, and cross-functional partnerships required for sustainable performance.

Compensation, Benefits & Support

This is a salaried, exempt position with a base salary range of $150,000–$180,000 and eligibility for a 12% annual bonus.

Keystone’s Vice President package includes unlimited PTO, 12 paid holidays, company-paid medical insurance for employee-only coverage, monthly cell phone and auto allowances, a 401(k) retirement plan with company match, support for continued education, training and mentorship from successful HOA industry leaders, company-paid long-term disability insurance, and company-paid life insurance of up to two times the employee’s annual salary.

Work Arrangement & Location

This position is based in Raleigh, North Carolina and reports to the Chief Operating Officer. Keystone offers hybrid and flexible working arrangements, and the Vice President will have autonomy to adjust their schedule based on business, team, and client needs. The role includes office-based leadership, visits to client communities, and travel as needed, which may include travel to Keystone’s corporate office in California. Evening, weekend, or on-call availability may occasionally be required based on business and client needs.

Candidates currently located in or near the Raleigh market are preferred. Relocation assistance may be considered on a case-by-case basis.

The role is performed primarily in a typical office environment with low-level noise exposure and requires the ability to sit, stand, operate standard business equipment, frequently use a telephone or headset, visit communities for meetings, and move throughout properties during site inspections. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Key Responsibilities Strategic & Operational Leadership

• Set, communicate, and execute the strategic direction for Community Management across North Carolina in alignment with Keystone’s business plan, mission, vision, and core values.
• Lead the department’s daily workflow and establish the policies, practices, standards, and safeguards needed for consistent, effective service delivery.
• Translate company goals into clear departmental priorities, staffing plans, organizational decisions, and measurable execution.
• Serve as Keystone’s market leader in North Carolina, helping establish the new Raleigh operation and build the company’s community management business organically.

Client Leadership & Service Excellence

• Build trusted relationships with boards and key clients by understanding their priorities and delivering community management solutions responsive to their needs.
• Serve as the primary executive contact for key accounts, addressing concerns, managing conflict, and protecting client satisfaction.
• Bring strong knowledge of community association governance and financial management to client conversations and operational decisions.
• Use client feedback and market insight to strengthen service quality, team performance, and long-term relationships.

People Leadership & Talent Development

• Lead, coach, and hold team members accountable for clear performance expectations and individual and departmental goals.
• Provide ongoing feedback, conduct performance evaluations, address performance issues, and contribute to merit increase and promotion decisions.
• Participate in recruiting, interviewing, and hiring while ensuring the department has the leadership capacity and talent needed to perform.
• Identify training and development needs and ensure team members receive the coaching, resources, and preparation required to succeed.

Financial & Performance Management

• Establish and administer the department budget with disciplined financial oversight and sound business judgment.
• Define expectations, monitor results, and ensure the Community Management team consistently performs against its goals.
• Provide the Chief Operating Officer and executive leadership with periodic performance reports, metrics, and clear insight into progress and risk.
• Use operational and financial analysis to identify problems, improve execution, and support informed decisions.

Growth & Enterprise Partnership

• Partner with executive leadership in companywide strategic planning, goal setting, and initiatives that shape Keystone’s continued growth.
• Collaborate across departments and divisions to align priorities, remove barriers, and carry out organizational goals.
• Support sales and marketing through client acquisition strategy, proposals, presentations, and business development initiatives.
• Represent North Carolina’s operational and client perspective in enterprise decisions while helping the new market scale responsibly.

Cross-Functional Leadership

You will work closely with the Chief Operating Officer, executive leadership, sales and marketing, recruiting, and other operational teams. Your role is to connect North Carolina’s client and team needs with enterprise priorities, create alignment across functions, and ensure decisions translate into effective execution.

What You’ll Bring

• Bachelor’s degree in Business Administration, Real Estate Management, or a related field.
• At least five years of community management experience, including a proven record of leadership and team management.
• Extensive knowledge of community association principles, procedures, best practices, governance, and financial management.
• Strong business operations and financial acumen, supported by sound analytical, organizational, and problem-solving skills and close attention to detail.
• The ability to lead and influence change, supervise and develop others, and navigate client conflict with excellent service judgment.
• Excellent written and verbal communication skills, including the ability to build credibility with clients, teams, and executive peers.
• Proficiency with Microsoft Office Suite and the ability to learn and work effectively within CINC, Strongroom, SharePoint, and other business systems used by Keystone.

Preferred Qualifications

• One or more professional community association management designations, such as the CMCA or PCAM, are highly desirable.

What Success Looks Like

Within approximately 12 to 18 months, the successful leader will have:

• Established a clear strategy and operating foundation for Community Management across North Carolina.
• Built a capable, accountable team with defined goals, consistent coaching, and the training needed to perform.
• Created strong relationships with key clients and a reliable approach for resolving concerns and sustaining satisfaction.
• Implemented useful budgets, performance measures, and reporting rhythms that support timely executive decisions.
• Strengthened coordination across Keystone’s departments and contributed meaningfully to companywide strategic priorities.
• Supported market growth and business development while maintaining consistent service and operational discipline.

How You Lead

You are proactive, future-focused, and comfortable establishing direction when every answer is not yet defined. You make thoughtful risk decisions, communicate directly and factually, and bring the self-confidence to move important work forward without waiting for excessive direction. You are motivated by meaningful goals, visible progress, and the opportunity to build a strong market.

You pair urgency with structure. You delegate effectively, establish useful systems and processes, and stay close enough to performance to keep execution on track. You can shift priorities when conditions change, remain analytical under pressure, and adjust your level of visibility and engagement to earn trust with teams, clients, and executive partners.

Why Keystone

Keystone helps boards and community members reconnect to where they live. As the company expands into North Carolina, this role offers the opportunity to join the executive leadership team, shape a new market, and establish the leadership, team, and operating foundation needed to support its success.

If you are energized by building teams, strengthening client relationships, and creating the operational discipline behind a growing market, we invite you to explore this opportunity.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background, Credit, and MVR Check.