Customer Operations Analyst

Job Description

Job Description

We are seeking a Customer Operations Analyst, where you’ll play a key role in supporting customer and distributor needs while ensuring accurate and timely order processing. In this fast-paced role, you’ll collaborate across teams, analyze trends, and help drive continuous improvement in both customer service and export operations. If you’re detail-oriented, proactive, and thrive in a dynamic environment, we’d love to hear from you.
Location: Modesto 
Pay rate: $22/hr 
Schedule 
Summary: 
The Customer Operations Analyst supports customer and distributor needs, analyzes quality trends, and manages export documentation to ensure timely and accurate order fulfillment. This role requires strong attention to detail, urgency, and cross-functional collaboration.

Key Responsibilities

• Respond to customer and distributor inquiries; resolve and escalate issues as needed
• Collaborate with cross-functional teams to address operational challenges
• Analyze quality data, identify trends, and recommend improvements
• Prepare reports and presentations for leadership
• Manage export documentation and ensure timely, accurate completion
• Track shipments, maintain compliance records, and update systems (SAP, Excel)
• Support account managers, audits, and reporting requirements

Qualifications

• Bachelor’s degree OR high school diploma with 4+ years of relevant experience
• Basic proficiency in MS Outlook, Word, and Excel
• Strong communication, organization, and analytical skills
• Experience in customer service, logistics, or export documentation preferred

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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