Director, Technical Operations

Director of Technical Operations As Director of Technical Operations, you will serve as the operational engine of the Technology organization, owning IT, compliance infrastructure, vendor relationships, and strategic special projects. You will report directly to the CTO and manage a growing team. Responsibilities Directly manage the IT team, setting priorities, driving execution, and developing team members. Oversee day-to-day IT operations across US, UK, and India offices, ensuring reliability, security, and scalability of internal systems and infrastructure. Lead onboarding and offboarding processes from a systems and access perspective, partnering closely with People Ops. Own operational accountability for SOCII, GDPR, and other compliance programs, working cross‑functionally with Legal, Security, and Engineering. Serve as an internal escalation point and occasional external‑facing resource for client compliance inquiries. Maintain and evolve the company's data privacy posture as regulatory and client requirements evolve. Build and maintain a comprehensive vendor management function across the Product and Technology organizations, tracking spend, contracts, renewal timelines, and performance. Manage usage and governance for key platforms including Slack, AWS, and AI tooling, optimizing spend and ensuring appropriate access controls. Lead evaluation and onboarding of new tools and vendors, including due diligence, security review, and cross‑functional rollout coordination. Identify, evaluate, and implement AI tools that improve team productivity and operational efficiency across the Technology organization. Act as a strategic problem‑solver and internal consultant, taking on ambiguous, high‑priority initiatives that require cross‑functional coordination and creative thinking. Partner with the CTO on operational planning, budget forecasting, and headcount management. Qualifications 5+ years of experience in technical operations, IT management, or a related operational role within a technology‑driven organization. Proven experience managing IT teams and vendors in a distributed, multi‑office environment. Hands‑on familiarity with compliance frameworks including SOCII, GDPR, and/or CCPA. Strong vendor management skills with experience tracking multi‑platform spend and driving contract negotiations. Demonstrated ability to evaluate and implement new technologies, including AI/automation tools. Bachelor's degree or equivalent practical experience in a technology or operations‑related field. Additional Desired Attributes Energized by ambiguity and able to parachute into undefined situations, figure out what needs to happen, and make it happen. Communicates with clarity and confidence across technical and non‑technical audiences, including executive stakeholders and external clients. Think in systems, naturally looking for process gaps and building infrastructure that scales. Has worked in a B2B SaaS or media technology company and understands the pace and stakes of a growth‑stage environment. Experience working in a globally distributed organization across time zones. Salary Range Base Salary: $140,000‑$150,000 Annual Bonus: $10,000 Work Environment We offer a mix of remote and hybrid working. Remote work arrangements are not available for all positions. Hybrid work is required for employees local to our offices. Where applicable, hybrid WFH days must be conducted from a home office located in a jurisdiction in which Madison Logic has the legal right to operate, and require availability and responsiveness on a full‑time basis from a distraction‑free environment with access to high‑speed internet. Equal Opportunity Employer Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr Madisonlogicinc