Dental Office Assistant - Business Assistant

Dental Front Desk Assistant, Wesley Chapel FL Dental Care at Quail Hollow, located at 28385 State Road 54, Wesley Chapel, FL 33543, is looking for a Business Assistant to join our team. Dental Front Desk experience required. Work Schedule - No Weekends! Monday 7:30 am – 5:30 pm Tuesday 7:00 am – 5:00 pm Wednesday 8:00 am – 5:30 pm Thursday 7:30 am – 5:30 pm Friday 7:00 am – 3:30 pm Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged. Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Heartland Dental was recently recognized by Newsweek as one of America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. More About the Role Greet and welcome patients as they enter the office to create a great first impression. Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records. Schedule and confirm appointments for multiple providers in the office. File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage. Post insurance and patient payments and process accounts receivable. Review treatment plan fees and payment options with patients. Partner with providers and the team to implement Heartland Dental systems to optimize office potential. What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO. Front‑loaded education and training, providing you the opportunity to develop to your full potential. Opportunity to be part of a secure company with 20+ years of industry‑leading experience that offers a stable career with unlimited growth potential. Access to on‑demand Daily Pay. About Dental Care at Quail Hollow – Wesley Chapel FL Dental Care at Quail Hollow, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 14‑person team that thrives on collaboration, communication, and community. You will be joining a growing company that truly cares about its staff. Minimum Qualifications Experience working in a fast‑paced and customer‑centric environment. Excellent communication and organizational skills. Access to minimum PHI necessary for performing job‑related functions; regular HIPAA training required; protect PHI and maintain data safeguards. Preferred Experience 1+ year(s) of experience in a dental or medical setting. 1+ year(s) of experience with insurance billing and accounts receivable. Experience with Dentrix or other dental software. Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual or in‑person training sessions periodically throughout the year. Tuberculosis (TB) test required for all new hires in dental office positions; not applicable in FL & TN. Who is Heartland Dental? Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to its community and the patients it serves. Supported doctors retain clinical autonomy and work toward delivering the highest quality dental care and experience to their communities. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr Heartland Dental LLC