Collections/Customer Service Agent
BOK Financial
Collections/Customer Service Agent
At BOK Financial, our success starts with our incredible talent. We need a customer service enthusiast like yourself to join our Mortgage group as a Collections/Customer Service Agent. Bring your knowledge and passion for loan servicing to us.
Primarily responsible for making and receiving collection calls and being the point of contact for BOKF's mortgage loan customers. Provides customer service regarding collection issues, reviewing account for correct resolution, handling inquiries related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements, and all other inquiries regarding current mortgage loans.
Each team member has an assigned portfolio and a queue of outbound calls to be made; however, it is the responsibility of the entire team to ensure all work is completed. The primary goal is one call resolution, and through technology and group chats, the team has continuous opportunity for open dialog and cross-training to ensure no call is transferred. We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we're receptive to feedback and constructive criticism. We believe in personal and shared accountability.
You will provide internal and external customer service to resolve mortgage servicing questions and issues. You will discuss and identify customer needs and refer leads to Originations when appropriate. You will participate in team meetings and knowledge sharing. You will perform other tasks as required to support BOKF Servicing function. You will have performance metrics to meet.
This level of knowledge is normally acquired through completion of an Associate's Degree and 3-5 years of related experience in mortgage banking or equivalent combination of education and experience.
BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
BOK Financial$17 per hour
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