Patient Account Representative FT (In Person)

Patient Account Representative

As a patient account representative, you'll be a guiding force behind efficient patient billing and account management. Your responsibilities will span the entire account lifecycle - from processing claims and collecting payments to resolving issues and addressing patient inquiries with empathy and clarity. Day-to-day, you'll leverage your expertise to:

• Process and manage patient claims accurately and efficiently
• Collect payments, negotiate overdue balances, and assist with repayment structures
• Generate bills and explain insurance benefits to patients
• Resolve account-related issues promptly with patients and insurance companies

To thrive in this role, you'll need:

• A high school diploma or GED and relevant experience in medical billing, collections, and customer service.
• Computer proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook.
• Strong understanding of insurance reimbursement procedures and revenue cycle process.
• Good analytical skills and a firm grasp of calculations and medical terminology.
• Exceptional verbal and written communication abilities (English a must; Spanish a plus).
• Ability to work well independently with limited supervision.
• Time management and organization to juggle multiple accounts.
• Willingness to work claims, appeals, and denials to positive outcomes (40-50 accounts per day).
• Communicate to leadership management areas of concern or areas of improvement.
• Update patient demographic information and initiate account adjustments.
• Ability to work for extended periods of time on a computer.

More than just a financial coordinator, you'll be a trusted advisor, guiding patients through the often-complex realm of healthcare finances. Join our team and make a tangible difference in patients' lives.

Why work for us? We are on the cutting edge of the micro hospital trend in health care, a combination of ER, diagnostic, and inpatient services that brings large health care services to the communities it serves. We are a smaller and more agile organization. You aren't just a number. We value our employees and treat them accordingly.