Remote Bilingual (Spanish) Customer Service Account Representative

Overview Employer Industry: Insurance Services Why consider this job opportunity: Opportunity for career advancement and growth within the organization Work remotely with flexible hours, Monday to Friday Collaborate with a supportive and inclusive team dedicated to diversity Focus on personal and professional development with ongoing training provided Engaging work environment that promotes a customer-centric mindset Commitment to community service and building long-lasting customer relationships Job Responsibilities Answer 50+ inbound calls daily while maintaining high service standards Ensure accuracy and completeness in policy servicing, billing, and claims support Identify retention risks and escalate issues to the sales team as needed Maintain precise records in CRM and internal systems while executing service workflows Communicate proactively with teammates and leadership to share growth opportunities and resolutions Qualifications Minimum of one year of relevant industry experience (preferably with the employer) Must possess active Property & Casualty AND Life & Health licenses (preferred) Ability to work at a desk and complete tasks during designated hours (8:30 AM - 5:00 PM ET) Strong customer-centric mindset with attention to detail and problem-solving skills Excellent communication and listening skills with a focus on retention Preferred Qualifications Previous experience in a customer service role within the insurance industry Licensed in Property & Casualty and Life & Health insurance Demonstrated emotional intelligence and resilience in high-pressure situations Proven track record of meeting or exceeding retention and sales targets Willingness to participate in ongoing training and skill development #InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityandInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr