Remote Bilingual (Spanish) Customer Service Account Representative

Overview Employer Industry: Insurance Services Why consider this job opportunity: Opportunity for career advancement and growth within the organization Work remotely while supporting clients in multiple states Commitment to diversity and inclusion in the workplace Engage in ongoing training and professional development Supportive and collaborative team environment Chance to make a positive impact on customer relationships and agency growth Responsibilities Answer 50+ inbound calls per day, ensuring world-class customer service Maintain 100% accuracy in policy servicing, billing, and claims support Proactively identify retention risks and escalate to the sales team as necessary Resolve customer inquiries and issues within 60 minutes to uphold service standards Collaborate with teammates and leadership to drive growth and process improvements Qualifications Minimum of ONE YEAR of relevant industry experience (preferably in insurance) Must be available to work Monday through Friday from 8:30 AM to 5:00 PM ET Fully licensed in Property & Casualty AND Life & Health is preferred; unlicensed candidates will be guided through the licensing process Strong customer-centric mindset and emotional intelligence Excellent communication and problem-solving skills Preferred Qualifications Experience working with State Farm or similar insurance companies Demonstrated resilience and adaptability in high-pressure situations Proven track record of meeting or exceeding retention targets Ability to contribute positively to team dynamics and culture Willingness to seek ongoing learning opportunities to enhance skills #InsuranceServices #CustomerService #RemoteWork #DiversityAndInclusion #CareerGrowth "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr