Restaurant Leadership (Shift Leader)

Shift Leader

At Chick-fil-A Hialeah In-Line, our Leadership Team is responsible for creating an exceptional guest experience while leading and developing a high-performing team. Shift Leaders set the standard for hospitality, food safety, operational excellence, and team culture. They coach others, solve problems in real time, ensure smooth restaurant operations, and lead by example in every area of the business.

Everyone begins their journey as a Team Member. We believe the best leaders understand every position in the restaurant before leading others. Promotions into Shift Leader roles are based on consistent performance, demonstrated leadership, coachability, reliability, and availability, not tenure. We provide the training, coaching, and opportunities needed for those who are committed to growing with our business. If you are looking for more than just a job and want to build leadership skills in a fast-paced environment, we'd love to invest in your development.

Leadership Pay: Competitive compensation based on experience, performance, leadership responsibilities, and availability. All team members will begin at $14.00 - $15.50 per hour, depending on availability, with raises implemented at the time of promotion. Shift Leaders can earn up to $21.00 per hour after promotion.

Position Requirements

• Must be available to work a flexible schedule, including opening and/or closing shifts.
• Must be able to safely lift and carry up to 50 pounds.
• Must have strong availability, including weekends and holidays as needed.
• Must be willing to lead both front-of-house and back-of-house operations.
• Must be comfortable coaching, holding others accountable, and making decisions under pressure.
• Must be willing to work outside for extended periods when business needs require.
• Must be able to communicate professionally and effectively with guests and team members.

Skills Needed to Win

• Proven leadership potential and a desire to develop others.
• High level of personal accountability and ownership.
• Coachable with a growth mindset.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong communication and conflict-resolution skills.
• Positive attitude with the ability to motivate and inspire others.
• Adaptable and willing to learn every area of restaurant operations.
• Committed to operational excellence, food safety, and delivering remarkable guest experiences.

Our Mission

To have a transformative impact on our guests, team members, and community.

Our Team Values

Work Hard: We give our best effort every day. Progress over perfection.

2nd Mile Service: We serve and support our guests and teammates beyond expectations.

Growth Mindset: We stay humble, seek feedback, and continuously improve.

Better Together: We build meaningful relationships and succeed as one team.

Leadership Benefits

• Leadership development and mentorship from experienced
• Clear pathways for advancement and increased responsibility.
• Flexible scheduling based on business needs.
• Sundays off.
• Team Member meal discounts.
• Coaching focused on personal, professional, and leadership growth.
• A healthy, high-performance culture where leaders are expected to develop people, not just manage operations.

If you're ready to grow into a leader who makes a lasting impact on guests, teammates, and the community, we'd love to meet you. Apply today. Our team typically contacts qualified applicants within 13 days via phone call, text, or email.

Work Schedule

• Day shift
• Weekend availability

Benefits

• Flexible schedule
• Employee discount
• Paid training