The Longboard [Sullivan's Island] - GENERAL MANAGER

General Manager

The Longboard [Sullivan's Island] offers full benefits including complete health care, dental insurance, vision insurance, accidental death & dismemberment, life insurance, and paid time off. [Full time qualification required. Terms and conditions apply]. No late nights, holiday closures [Thanksgiving Day & Christmas Day].

Our exciting work environment

The Longboard [Sullivan's Island] is the second iteration of the concept originally opened on St. John in the US Virgin Islands in 2015. Like its flagship, the SI location offers innovative and refined seafood-forward island fare, and a lively bar program featuring Caribbean-inspired craft cocktails. The laid-back lifestyle of Sullivan's Island and St. John mesh perfectly to create a relaxed, coastal vibe in a vibrant setting.

The Opportunity

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists to get the job done, and enjoys coaching and working alongside a large team to improve performance and increase retention.

The General Manager oversees and coordinates the planning, organization, training, and leadership necessary to achieve objectives in sales, costs, profitability, and service. This person provides support and commitment to the team in regard to strategy, policies, service, staff, and guests. The GM must be a motivated and confident industry professional with the ability to manage and inspire staff, have a solid understanding of restaurant operations, and have the ability to bring creative solutions to the table. This person will maintain an exciting, inviting, and progressive environment through food, drink, and service. This person must have experience managing people.

Responsibilities

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
• Drive the financial performance of the property through careful management of expenses and methods to increase profitability.
• Recognize the power of being present and engaged with guests and staff at all times.
• Focus on connecting with new guests, while strengthening existing relationships.
• Ensure positive guest service in all areas. Promptly investigate and resolve complaints concerning service and food quality, taking any and all appropriate actions to turn dissatisfied guests into regulars.
• Become the face of the restaurant; guests should recognize and count on you.
• Maintain an accurate plan of restaurant staffing needs. Interview and hire candidates.
• Ability to determine the applicability of experience and qualifications of job applicants.
• Plan, implement and oversee employee discipline, training, development, and termination.
• Provide direction to employees regarding operational and procedural issues.
• Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Promote growth within the staff through leadership and positive energy.
• Help and inspire each employee to reach their greatest potential.
• Demonstrate integrity in all areas, both personal and professional.
• Instill trust and dependability amongst the staff, always working with a team mindset and from a place of respect.
• Maintain a favorable working relationship with all company employees to foster and promote a harmonious working environment that is conducive to high employee morale, productivity, and effectiveness.
• Lead by example and set the standards for service by maintaining discipline and structure. Constantly promote teamwork amongst the staff and management by displaying creativity, trust, dependability, and respect.
• Manage shifts including daily decision making, scheduling, product quality, and cleanliness.
• Share in creation, passion, and drive to provide excellence in service.
• Ensure that all financial and personnel/payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Ensure proper safety procedures are in place to provide a safe working and guest environment and to reduce the risk of injury and accidents. Report employee or guest accidents promptly.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, health department regulations, and all federal/state/local laws.
• Always follow and enforce company policies and procedures.
• Ensure consistent, high quality of service and food preparation. Adhere to company standards to increase sales and minimize costs.
• Keep Ballast Hospitality promptly and fully informed of all issues and take prompt direct action where necessary.
• Complete job responsibilities and performance objectives in a timely and efficient manner in accordance with the restaurant's standards.
• Perform other duties and responsibilities as required or requested.

Qualifications

• Self-disciplined, takes initiative, proven leadership ability, and outgoing nature.
• Exceptional communication skills.
• Strong computer skills.
• Minimum 3 years of experience in a supervisory position for a full-service, high volume, casual dining restaurant or other food and beverage establishment with a similar capacity and clientele.
• Ability to work flexible hours, including nights, weekends and holidays as needed.

Who We Are

We believe in living our values, some of which are:

• Without integrity, all else fails.
• We believe in the ongoing training and development of our staff and see it as a worthy investment in the future of the company.
• Without creativity, there is no innovation.
• We believe that only a happy and professional staff can give the level of personal service we demand.
• We believe in providing legendary service – the unique and powerful sort of personal care and attention that our guests tell stories about.
• We expect to work hard, exude professionalism, and have fun in the workplace - simultaneously.

Compensation and Benefits

We offer competitive pay and a comprehensive benefits package. We encourage our employees to grow and learn and offer many opportunities for personal and career development.

Equal Opportunity Employer

The Longboard [Sullivan's Island] is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.