Business Support Associate. Job in Troy LilyLifestyle Jobs

Overview The Business Support Associate provides timely, value‑adding customer service to candidates, contract employees, clients, and internal partners. This customer‑facing role handles support of customer interactions, problem resolution, and general office operations via telephone, email, and in‑person. Responsibilities Contractor and Client Onboarding Support candidate onboarding, including completing pre‑employment paperwork and coordinating distribution of PPE and required assets Assist with contractor training and certification requirements Participate in office digital red zones to communicate onboarding status updates Partner with centralized teams to support client and contractor onboarding activities, directing candidates or contractors to appropriate resources Lifecycle Management Serve as point of contact for contractor questions and facilitate communication to the center to resolve onboarding, payroll and invoicing issues such as lost checks Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc. Manage processing of live paychecks Manage contractor travel booking requests Direct unemployment filing questions and workers' compensation inquiries to appropriate teams Operational Support Activities Provide high‑quality front‑office customer service, including phone and reception support Partner with talent acquisition to support internal onboarding for all field office/on‑premise hiring, including I‑9, onboarding paperwork, setting up desk In partnership with a supervisor, manage internal payroll process Distribute and collect assets for new internal hires and terminations for internal hires and consultants Maintain outstanding administrative support to all internal and external employees and resolve process and technology questions Serve as primary liaison between field office producers and corporate or center‑based teams, and identify partnership opportunities between the center and field employees Provide education and accountability to field office/VOP producers around important processes such as timely ESF submission, CRG submission, and finish ESF submission Serve as point of contact for real estate communications, including in‑office updates/moves/installations, and property management In partnership with BSS, manage office purchasing (P‑card reconciliation) and vendor management (e.g., copier maintenance, kitchen appliance service) Order, maintain and organize office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory Qualifications Associate’s degree with 1+ year(s) of customer‑service experience or 2+ years of applicable customer‑service experience Ability to prioritize, organize, and problem‑solve to meet deadlines Capability of working in a team‑oriented environment and delivering/receiving feedback in real time Excellent written and oral communication and interpersonal skills Ability to build strong partnerships with internal customers locally and corporately Integrity and ability to maintain confidentiality while adhering to HR and company policies Capability to tackle complex issues and develop innovative, practical solutions Action‑oriented and detail‑oriented; able to prioritize while handling multiple tasks Per Pay Transparency Acts The base salary for this position is $42,000 plus up to $4,000 in annual bonus. Benefits Medical, dental and vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short‑ and long‑term disability Health & dependent care spending accounts (HSA & DCFSA) Transportation benefits Employee Assistance Program Tuition Assistance Time off/leave (PTO, primary caregiver/parental leave) Equal Opportunity Employer Actalent is an equal‑opportunity employer and encourages all employees to bring their authentic selves to work. We consider all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any protected characteristic. #J-18808-Ljbffr United Cerebral Palsy of Georgia