Customer Service Representative

Laboratory Assistant

Purpose of the position: Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem-solving related to compliance and specimen integrity.

Job Responsibilities: Primary responsibilities include the following, but are not limited to:

• Receive laboratory specimens electronically and submit them to the laboratory for testing.
• Data entry into the computer system manually or electronically, with no errors in a timely manner.
• Attend calls in a polite and efficient manner.
• Demonstrates the ability to perform a patient admission into the computer system.

Job Qualifications: High School Diploma or Equivalent Must be able to meet department physical requirements. Must be able to work in a noisy, chemical hazard and biohazardous environment, practicing good safety habits. Must have good verbal and written skills with customers and co-workers. Must have the ability to reflect good judgment when determining what action to take when resolving problems. Must be able to work well in a stressful environment, under pressure, while maintaining production and quality standards.

Specific Job Information: PRN position; Hours will vary Monday-Friday; Sat/Sun 3PM-7:30PM