Service Manager

Job Title

Retail

Position Summary

Combining in-depth automotive repair knowledge with people skills. This position will manage customer relationships and frequently serve as a liaison between technicians and customers. It will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $18.54 - $27.81 Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level • Serving all automotive service needs of customers • Oversee the hiring and training of an effective auto service team • Ensuring high teammate retention • Maintain compliance with quality standards • Developing customer satisfaction and retention • Other duties as assigned Preferred Qualifications: 2-year degree or equivalent

Minimum Qualifications

• High School Diploma or equivalent
• 4 years of auto service technical experience
• 1 year of service manager or service writer experience
  • Problem solving – customer complaints
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others
  • Teammate and customer/communication skills
  • Ability to recruit and select technicians and general service teammates successfully according to store requirements
• Willingness to continue education and remain current in automotive repair issues
• Must have completed all the current and required BSRO store education courses & modules required for this position.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles

What We Offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.