Program Support Assistant (OA)

Summary This position reports to the Administrative Officer, Surgical Service. Program Support Assistant (OA) is responsible for planning, implementing, and evaluating administrative and technical support for multiple sections within Surgical Service. Providing information, submit requests or changes, and similar activities, as well as assemble and compile preliminary data for use by the Surgical Service staff. Scheduling and coordinating appointments for the section chiefs and directors as requested. Responsibilities Include but not limited to: Provide information, submit requests or changes, and similar activities, as well as assemble and compile preliminary data for use by the Surgical Service staff. Manage reports, data, and performance indicators, including regular monitoring of the Electronic Action Required Report (EARR) and the appropriate distribution of encounter errors. Responding to telephone calls, mail, and electronic mail daily. Directing messages, visitors, and phone calls to appropriate staff members based on requests. Typing memoranda; clinic cancellation requests; supply ordering; and, submitting work orders and other VA forms as necessary. Scheduling and coordinating appointments for the section chiefs and directors of these programs as requested. Coordinating auditorium space reservations, time, media equipment, handouts, guest presenters, Human Resources orientation, Veterans Canteen Services, and Facilities Management. Maintain accurate up-to-date filing systems for quick retrieval for reporting needs. Distributes master rotation schedules and attending rounds schedules. Compiling a file plan of these records for submission to the Records Officer for inclusion in the Master File Plan for NF/SGVHS. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD05907A Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is usually sedentary, but it typically requires walking, standing and bending, and may require carry of light items such as books, papers, instruments, lap tops, and other similar materials. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/01/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For appropriate SF-50(s) to submit please see Required Documents section for examples of SF-50(s) to include. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees. Typing Requirement: This position requires a typing requirement of 40 words per minute. Minimum Qualification Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Timekeeping, typing memoranda, clinic cancellation requests, supply ordering, and submitting work orders. Responding to telephone calls, mail, and electronic mails daily. Directing messages, visitors, and phone calls to appropriate staff members. Scheduling and coordinating appointments for the section chiefs and directors. Plans, develops, and executes a system for providing required reports. Completes quarterly and annual menu/access reviews in response to Information Security Officer Action Items. Prepares and submits new and replacement ID badge requests in the PIV system. Coordinates fingerprint and picture requests with PIV Manager. Or, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school education. Or, Combination of Experience & Education: Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and education beyond the first 60 semester hours (beyond the second year). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at