Veterinary Technician Manager - ECC

Description

ACCESS San Fernando Valley is seeking an ECC Technician Manager to join our growing team!

Job Purpose:

Reporting directly to the Hospital Manager, the Department Manager is responsible for building, developing, and supporting an engaged, empowered, and high-performing team dedicated to delivering exceptional service to patients, clients, and referring veterinarians. In partnership with the Hospital Manager, Hospital Administrator, and Medical Director, the Department Manager fosters a culture of collaboration, accountability, inclusivity, and continuous development. Through effective leadership, team engagement, and commitment to an exceptional employee and medical experience, the Department Manager supports operational excellence, quality patient care, and sustainable hospital growth.

Compensation

-$80,000-$90,000/yearly, Compensation to be determined based upon experience

Duties and Responsibilities:

• Schedule and conduct interviews and skill assessments for prospective staff in the emergency, urgent care, pharmacy, and kennel technician roles within the ECC department.
• Responsible for new employee orientation.
• Develop and manage schedules for all technical staff within the ECC department to maximize coverage and minimize overtime while meeting 24/7 caseload needs, including coverage of technical responsibilities for patients as needed. Review and approve time‑off requests.
• Share responsibility with the Specialty Technician Manager for ensuring all Cubex machines are fully stocked and properly maintained, and that any discrepancies are promptly resolved.
• Lead and support employee engagement initiatives as needed, in collaboration with department managers and Hospital Manager.
• Manage department budgets and staffing needs, and monitor overtime and meal penalties, in accordance with guidelines provided by the hospital manager.
• Review and correct timecards for all staff within the ECC department each week, ensuring accuracy and timely submission for payroll processing.
• Ensure standards of medical excellence are upheld within the department and team including OSHA, VMB, and DEA requirements.
• Perform initial screening of client concerns and collaborate with the Hospital Manager/Hospital Administrator/Medical Director.
• Spend a minimum of 50% of time on the hospital floor providing visible leadership, support, and guidance to the client care team, with the remaining time dedicated to administrative duties (varies based on hospital size, number of direct reports, and staffing needs).
• Negotiate and mediate conflicts among technical staff in partnership with the Hospital Manager and People Operations Business Partner.
• Supports compliance with applicable labor laws and company scheduling practices in partnership with hospital leadership and People Operations.
• Oversight, with the guidance of Hospital Manger, of ECC technical staff performance, ensuring quality control and consistency of technical task completion.
• Performance of all ECC department staff review on a regular basis to ensure staff members are provided with clear expectations and understand how they perform compared to expectations.
• Communication with Facility Manager on specialty equipment performance and maintenance to ensure necessary functionality.
• Work closely with Hospital Manger as well as the entire administrative team to ensure consistent practices throughout the hospital.
• Act as primary person for resource management of ECC technical staff.
• As assigned by Hospital Manager, oversee training of ECC technical staff in various areas of technical skills pertinent to their specific specialty department.
• Responsible for being primary key-holder OR Cubex resource as needed.
• Responsible for scheduling regular ECC department staff meetings and verifying that all action items from each meeting are handled before eliminating them from the list of items to be completed.
• General facility oversight and knowledge, including handling or delegation of first response for urgent specialty department needs.
• Responsible for upholding the spirit of ACCESS by handling all necessary tasks that require attention.

Essential Functions:

• Ability to work a varying scheduling including evening, weekends, and holidays to meet the hospital and team needs.
• Ability to maintain a professional demeanor in a high stress environment.
• Ability to multitask and meet deadlines and prioritize tasks based on demand.
• Support compliance with applicable labor laws and company scheduling practice in partnership with hospital leadership and People Operations.
• Ability to resolve conflicts and make decisions under pressure.

Qualifications:

• The ECC Technician Manager should ideally possess an RVT, and 2+ years of lead or supervisory experience.
• Prior management experience in emergency and specialty medicine.
• Must possess excellent communication and leadership skills.

We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development!

• medical
• dental
• vision
• matching 401(k)
• PTO
• paid parental leave
• continuing education
• generous pet discounts
• much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.