Customs Entry Writer II

Overview Salary Range: $44,782 - $72,242 Position Summary: The Entry Writer II position works within the CHB team overseeing the accurate and timely submission of customs entries for clearance of inbound cargo through U.S. Customs and facilitating the delivery of freight to customers. The Entry Writer II serves as a customer advocate, handles escalations and must possess good customer service skills while working with their team and supervisors in the office and in online team meetings. Responsibilities Receive and review documentation, input and transmit data for CBP release of shipments. Follow SOPs for each customer on the correct method and data required for preparing an entry. Under the guidance of the licensed broker or customer, classify products according to the HTSUSA. Identify products that are subject to PGAs. Collaborate with cross‑functional teams through calls and in‑person meetings to resolve major customer complaints and shipping issues, including delays, missing or damaged freight, labor strikes, and embargoes. Maintain system task lists to identify the status of every entry through each phase of the CBP process. Organize work to identify the status of every file through every phase of the CBP entry process. Recognize routine and non‑routine transactions for reporting discrepancies to management. Responsible for meeting KPIs for Import operations. Manage customs issues, such as holds and exams. Handle entry cancellations; IT/TE/IE moves as needed. Handle carnets and TIB entries. Identify and resolve issues that may result in delayed cargo release or final delivery. Report all issues to customers and management affecting timely clearance and delivery in a timely manner. Report problem resolutions to management in a timely manner, including suggestions for problem avoidance in the future. Communicate in writing or verbally with customers and manage all issues affecting specific urgent shipments. Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipments. Arrange with trucking companies the pick‑up and delivery of freight solutions to simplify and expedite cargo flow. Handle accounting processes as they apply to CHB, including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions. Qualifications High School Diploma or GED required. 2‑4 years of experience as an entry writer or in customs brokerage operation. Must have sound knowledge of U.S. Customs and Harmonized Tariff Codes, familiarity with Free Trade Agreements (knowledge of CHB processes). IATA Dangerous Goods Certificate and experience with Cargowise, a plus. Ability to utilize Microsoft Office Suite programs and other programs to produce status reports and other documents. Required Working Conditions Work is primarily performed in an office environment with moderate noise levels (phones, printers, conversations). Involves prolonged periods of sitting at a desk and frequent use of computers and office equipment. Regular use of hands and fingers, including, but not limited to, typing, filing, frequent keyboarding, mouse clicking and handling documents. Occasional lifting or moving of office supplies or equipment up to 25 pounds. Requires strong analytical, decision‑making, and critical‑thinking skills. Must be able to read, interpret, and compose clear written and verbal communications. Visual acuity required for tasks including, but not limited to, computer work, document review, and data analysis. Must maintain strong organizational skills, confidentiality, and independent work habits. Adaptability to changing priorities and effective professional communication with colleagues and customers. Regular, punctual attendance and compliance with all company policies and procedures; occasional overtime may be required. On‑site requirements: in‑office presence required for meetings, team events and scheduled days. Must be able to work as part of a functional team including working in an office on a hybrid schedule as required by company policy. Benefits Medical, Dental, and Vision beginning the 1st of the month following start date. 401(k) with a company match. Standard 10 days PTO. Eligible for bonus plan. 7 paid holidays. Eligible for overtime pay if applicable. Flexible Spending Accounts, Life and Accidental Death & Disability Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more. Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. About Yusen Logistics (Americas) Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws. Equal Employment Opportunity Statement Los Angeles County Only. Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. #J-18808-Ljbffr