Industrial Counter Sales

Job Description

Job Description

The Industrial Counter Sales position is responsible for supporting all aspects of the branch operations from product handling to maintaining inventory, along with customer service for both walk in and phone/electronic sales in a friendly, fast-paced team environment.

Primary Duties:

• Ensure that the highest level of customer service and ethics are followed.
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
• Assist customers and respond to inquiries in a timely manner with good selling skills.
• Provide customer support with technical product information.
• Generate and maintain accurate required documentation.
• Estimate date of delivery to customers based on current inventory levels, supplier availability, and/or production schedule.
• Make outbound lead follow up to potential and existing customers utilizing various methods including phone, email, mail, and fax.
• Participate in required product training to build required product knowledge.
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction.
• Receive products, including unloading, verifying & receiving into system.
• Allocate, distribute, pull/pick product in proper location.
• Package and stage materials or products for shipping (shrink wrapping, boxing, labeling).
• Ship products utilizing various methods from national carriers to customer vehicles.
• Assist with inventory control and cycle counting.
• Administer quality control, ensuring damaged product is not received or sent.
• Assembly production involves building small to large hoses and operating swagers.
• Fabrication and use of complex machinery for kitting manufacturing may be required.
• Complete forklift/safety orientation course(s); operate forklift as needed.
• Maintain a safe, clean, and organized work area.
• Comply with all company rules, policies, and procedures.
• Other duties as assigned

Basic Requirements:

• Good customer service and communication skills are required.
• Basic computer skills including use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus.
• The ability to add, subtract, multiply and divide required.
• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
• Must be a good listener with above average reasoning ability and make minimal mistakes.

Must be a good learner who can assimilate product knowledge and skills as they are presented.

• Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus.
• Mechanical background and forklift certification (applicable state certification) are a plus.
• Must be able to work with a wide variety of people and personalities.

Physical Demands and Work Environment:

Job requires frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring, and climbing ladders as needed. Work environment may vary including warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential customers.

The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions of the job.

Salary: Commensurate with skills and experience.

Benefits: Medical, Dental, Vision, 401(k) Investment Plan, Life Insurance and Paid holidays/vacation/sick time.