Waiter/Waitress

Server Position at Puttery

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social. At Puttery, every visit is a reason to celebrate.

Job Purpose

The Server plays a key role in creating memorable guest experiences by delivering attentive, professional, and engaging food and beverage service. Servers are responsible for providing accurate order execution, offering thoughtful menu recommendations, and maintaining strong knowledge of all food, beverage, and venue offerings. This role requires a strong sense of hospitality, attention to detail, and the ability to multitask in a fast-paced environment while maintaining the highest standards of service and professionalism.

Responsibilities

Primary duties and responsibilities include, but are not limited to:

• Provide warm, attentive service to all guests and create an engaging dining experience
• Welcome guests within two minutes of seating and check back within two minutes after delivering food or beverages
• Demonstrate strong knowledge of all menu items including food, liquor, wine, beer, and non-alcoholic beverages
• Make recommendations and actively sell menu items to enhance the guest experience
• Accurately enter orders into the point-of-sale system and process various forms of payment correctly
• Maintain complete knowledge of service procedures, food and beverage offerings, and operational standards
• Successfully pass required training and testing related to service standards, alcohol awareness, food safety, and POS systems before working independent shifts
• Serve multiple tables efficiently, typically managing 1525 guests at a time
• Maintain assigned side work and support the cleanliness and organization of the restaurant and service areas
• Work collaboratively with bar, kitchen, and support staff to ensure smooth operations and timely service
• Verify guest identification to ensure legal drinking age and follow all alcohol service regulations
• Monitor alcohol consumption and refuse service in a professional and responsible manner when necessary
• Maintain professional appearance and adhere to grooming and uniform standards
• Follow all health department guidelines, sanitation procedures, and workplace safety practices
• Perform additional duties as directed by management, training materials, or operational checklists

Qualifications

Qualifications include:

• Must be 21 years of age or older
• Previous restaurant serving experience preferred, particularly in high-volume or upscale environments
• Strong communication and interpersonal skills with a focus on hospitality
• Ability to multitask and remain organized in a fast-paced environment
• Basic math skills and the ability to handle cash and payment transactions accurately
• Basic reading, writing, and computer skills
• Familiarity with POS systems and restaurant service standards preferred
• Professional appearance, reliability, and strong attention to detail
• Ability to work effectively within a team environment
• High school diploma or equivalent preferred

Working Conditions

Working conditions include:

• Fast-paced, guest-facing hospitality environment
• Requires standing and walking for extended periods throughout the shift
• Frequent reaching, bending, lifting, carrying, and stooping
• Ability to lift and carry up to 35 pounds
• Exposure to common restaurant risks including slips, cuts, burns, and hot surfaces
• Frequent hand washing and adherence to health department sanitation guidelines
• Evening, weekend, and holiday availability required to support business operations

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.