Legal Administrative Specialist (Contact Representative)

Job Title

Legal Administrative Specialist (Contact Representative)

Duties

The duties include:

• Representing the Regional Office as a liaison with local VA and non-profit community homeless specific organizations, homeless advocacy groups, and other support activities.
• Assigning include outreach activities and/or events out of the office requiring travel.
• A major portion of the service provided will be conducted away from the office, in the office of other agencies, and in Non-Traditional settings and/or in the Veterans Health Administration Facilities.
• The nature of the job requires travel throughout an assigned geographical area away from the work setting.
• Providing specific information and comprehensive assistance to Veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits, to include those cases in which issues require an advanced technical proficiency.
• Interviewing persons who visit or telephone VA facilities and provides designated outreach services.
• Counseling Veterans, their dependents, and their beneficiaries regarding all benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other agencies.
• Obtaining the necessary information and completes a claim while the Veteran and/or family member is present.
• Providing away from office counseling and as necessary provides in-home counseling to those who are geographically isolated or physically unable to come to the VBA office due to physical or mental incapacity.
• Preparing technical correspondence to veterans and their dependents providing benefit information, representation rights, and response to miscellaneous inquiries.
• Speaking to individuals or groups, or otherwise represents the agency on medica programs involving matters of interest to Veterans and their dependents.
• Maintaining extensive and comprehensive information systems relating to specialized Veteran groups to identify opportunities for improvement.

Work Schedule: Full time, Monday through Friday (8:00am - 4:30pm).

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Legal Administrative Specialist (Contact Representative); PD02108A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

US Department of Veterans Affairs