Technology Support Analyst

Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Los Angeles office (on-site). The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Please note that the Firm will not sponsor applicants for work visas for this position.

Responsibilities:

• Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
• Provides assistance and advice on technology allowance purchases for attorneys.
• Provides support, troubleshooting and repairs for laptops and desktops.
• Assists with remote site access.
• Assists with Firm's audio visual set up requirements.
• Assists with off-site technology set ups as required.
• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Support Manager/Supervisor.
• Supports all personnel adds, moves and changes.
• Services, documents and provides loaner equipment in accordance with Firm policies.
• Maintains accurate inventory records.
• Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
• Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
• Helps to maintain Firm policies and procedures in relation to computer technology.
• Provides basic induction training on technology systems, mobile device usage and basic software usage.
• Regular and reliable physical presence to address in-office technical issues and provide hands-on support to office personnel.
• Provides a consistent and high level of customer service.

Qualifications:

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and macOS environments, NetDocuments, iOS and Android mobile devices, DTE, and Litera Compare.
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
• Ability to maintain continuous concentration, alertness and attention to detail
• Basic understanding of hardware and software used for building security systems
• Strong customer service skills
• Knowledge of relevant Firm computer software programs, with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education & Experience:

• High school diploma or equivalent
• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software

Culture & Life at Skadden:

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits:

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.