Senior Integration Technician

Job Description

Job Description

Job Title: Senior Integration Technician - AG

At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

JOB SUMMARY

We are looking for a skilled Senior Integration Technician to help bring our automation systems to life. In this role, you will be the go-to person for implementing and troubleshooting automation systems across a variety of active projects. You'll split your time between hands-on technical work, team leadership, and collaborating directly with our customers and internal teams.

ESSENTIAL FUNCTIONS

• System Implementation: Bring industrial automation systems online using our in-house integration designs alongside vendor-supplied hardware and software.

• Hands-On Troubleshooting: Actively diagnose, troubleshoot, and repair complex industrial system designs.

• Blueprint Reading: Translate complex mechanical drawings, assemblies, and electrical schematics into fully functional physical builds.

• Engineering Feedback: Act as the bridge between the field and the office by providing real-world feedback on system designs to our sales and engineering teams.

• Team Leadership: Work as a core, collaborative team member while also stepping up to lead a team of technicians when the project requires it.

• Customer Collaboration: Work directly with our customers to understand their goals and ensure the project meets their needs.

• Tool Operation: Utilize hand tools expertly for both mechanical assembly and electrical troubleshooting.

EDUCATION & EXPERIENCE

• Education & Experience: A two-year technical degree (or equivalent hands-on experience) with a solid background in electrical and mechanical systems is preferred.

• Specialized Knowledge: Training and/or experience with PLCs and Robotics is highly preferred.

• Technical Savvy: Strong math and problem-solving skills, paired with a solid grasp of web-based tools like Google Suite.

• Proven Track Record: Demonstrated ability to read schematics and drawings, and successfully tailor technical solutions to fit specific project parameters.

REQUIRED BEHAVIORAL COMPETENCIES

• A Clear Communicator: You express yourself clearly in writing and speech, and you lean on strong active listening skills to truly understand your team and clients.

• Customer-Minded: You have great interpersonal skills and can build rapport with people at all levels of an organization.

• Trustworthy: You value integrity and operate with a strong sense of business ethics.

• Self-Driven & Resourceful: You are highly motivated, work well with minimal supervision, and always find an innovative way to get the job done.

• Results-Focused & Organized: You make sound, analytical decisions, plan your work effectively, and keep projects on track.

• Level-Headed: You handle high-stress situations gracefully, adapt to change easily, and don't back down from a challenge.

• A Collaborative Learner: You thrive in a team environment and soak up new information.

PHYSICAL & MENTAL REQUIREMENTS

• Your Workspace: Your work environment will vary between a typical office setting and hands-on manufacturing plant floors.

• Travel: Occasional travel is required, which may include overnight stays or heading out with less than 24 hours' notice depending on project needs.

• On Your Feet: Expect to sit, stand, and walk on level plant surfaces for varying periods throughout your day.

• The Heavy Lifting: You should be comfortable lifting and carrying up to 40 lbs, as well as climbing ladders and stairs to reach and diagnose equipment.

• Hours: Plant site work might occasionally require more than a standard 40-hour week to fully support our project efforts.

• Safety First: When working in manufacturing environments, you will be required to wear appropriate Personal Protective Equipment (PPE), including safety glasses with side shields, hearing protection, and safety shoes.

DISCLAIMER

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.