Service Desk Technician

Service Desk Technician 1

We are seeking an IT Service Desk Technician who is ready to jump into a dynamic environment where rapid response, ongoing learning and innovative thinking are valued and encouraged. This role is ideal for those who thrive in fast-paced settings and are eager to grow their skills while delivering top-notch IT support.

What You'll Bring:

Address user-reported issues with a sense of urgency and efficiency. Our streamlined processes and state-of-the-art tools enable you to manage and resolve support requests swiftly.

Engage in continuous learning opportunities. We offer access to the latest technology and resources to keep your skills sharp and up to date.

Exercise your creative problem-solving abilities. You'll have the freedom to think outside the box, experiment with innovative solutions, and contribute to improving our IT support processes.

What We Offer:

* A fast-paced and responsive work environment.

* Comprehensive training and professional development programs.

* A culture that values innovative problem-solving and creative thinking.

* Competitive salary and benefits package.

Key Responsibilities:

* Provide first-level support to end-users for computer hardware, software, and mobile devices.

* Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.

* Handle Windows installations, configurations, and problem resolution.

* Install and resolve issues with Microsoft technologies (Office, Outlook, OneNote, Teams, OneDrive) and other company software.

* Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.

* Maintain and support conference room technologies.

* Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.

* Collaborate with the Service Desk Team to identify and resolve emerging issues.

* Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.

* Maintain the security and confidentiality of company technologies and systems.

* Offer friendly and courteous support to clients, especially during IT emergencies.

* This role will be based in Des Moines, Iowa. This is an on-premises position. This is not a Remote Work position.

* Strong understanding of Windows and Office 365 products, and mobile device setup and support.

* Basic knowledge of networking technologies.

* Excellent problem-solving skills and a positive, friendly attitude.

* Strong written and verbal communication skills.

Why Shive-Hattery?

Our learning and teaching culture is founded on collaboration. You will learn from and teach other employees while working across disciplines. You will grow your skills and continue your professional growth at Shive-Hattery.

Shive-Hattery offers an outstanding and competitive total compensation package including competitive pay and over 35 different benefits.

Benefit Highlights

• Medical, Dental, Vision - 4 tiers of coverage
• Voluntary Life Insurance - Employee, Spouse, and Child
• Voluntary Insurance Plans - Accident, Critical Illness, & Hospital Indemnity
• FSA - Medical & Dependent Care
• 8 Paid Holidays + PTO
• Paid Parental Leave
• 401K/Roth 401K with Company Match
• Overtime Bonus
• Profit Sharing Bonus
• First Time License Bonus
• Tuition Reimbursement & Licensure/Certification Financial Support
• Professional Development Opportunities
• Calm Meditation & Stress Relief Subscription
• ...And Many More!

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

• At this time, we are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship.

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Shive-Hattery and its partners will not accept unsolicited candidate submissions from a recruiter or staffing agency who is not operating under an executed recruiting or staffing services contract with Shive-Hattery. Please do not contact our employees directly in that regard or otherwise submit unsolicited candidate information in any form.

Shive-Hattery offers a flexible work environment and supports balancing personal and professional responsibilities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.